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You will be updated with latest job alerts via emailWe are seeking a talented individual to join our Operations team at Marsh. This role will be based in Mumbai. This is a hybrid role that has a requirement of working at least three days a week in the office.
Specialist Insurance Operations
The Specialist will provide essential support to Client Executives and Brokers facilitating the placement of policies and delivering exceptional client service within the Placement value stream.
We will count on you to:
Ensure compliance with internal targets related to error reduction quality checking and processing.
Develop and maintain productive relationships with CE/Broker and Policy Servicing teams
Ensure all documentation complies with Marsh Procedures Marsh Compliance Standards and regulatory guidelines
Assist Client Executives and Brokers in managing placements within the Marsh systems
File necessary documentation in the Marsh systems and support internal and external teams with updates
Prepare Slips/Quotes Contracts Endorsements document templates adapting them based on client information and input from Broking teams
Review renewal reports identifying unnecessary risks and ensuring all documents are accurate and ready for renewal
Monitor and manage workflow coordinating the flow of business into Placement Teams
Process Management:
Manages own queue of work to ensure timely delivery on all cases as per SLA
Understands process steps and guidance and processes case as per process guidelines and checklist
Escalates delays and queries appropriately after due investigation
Identifies gaps and anomalies in information provided to ensure process completeness before submission for client delivery
Ensures quality of data provided by taking end to end responsibility of process delivery
Risk & Compliance:
Ensure adherence to Compliance and operate within the guidelines of internal and external regulators
Have working knowledge of the core product principles and regulations that govern the products
Ensure that all statutory and company regulations are followed while processing work to protect clients colleagues and the business interests of the company
What you need to have:
Graduate with 3 5 years of experience
Process knowledge of broking business and insurance terminologies
Ability to prioritize and handle multiple tasks during peak volume periods
Collaborative mindset across levels and teams
Good command on MS Office applications (MSExcel MSWord)
Decision making and Problem solving skills
High attention to detail
Good relationship skills Proven ability to work on functional initiatives
What makes you stand out
Adaptable communicator facilitator influencer and problem solver
Certification in Insurance domain
Why join our team:
We help you be your best through professional development opportunities interesting work and supportive leaders.
We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues clients and communities.
Our scale enables us to provide a range of career opportunities as well as benefits and rewards to enhance your wellbeing.
Required Experience:
Unclear Seniority
Full-Time