Shift Leader
Shift Leader
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Job Description
Job title: shift leader
The Shift Leader is responsible for theprofitability and overall operation of the restaurant as a compliment to themanager in charge and also in their absence. A majority of the time will bespent leading the team to meet a high guest experience along with training andcoaching new and existing employees.
Guest First Culture
Embracinga guest first culture is not a strategy; it is the way we should execute ourbusiness. Start by taking personal responsibility to provide the best guestservice in the industry. Together we can accomplish this by delivering whatour guests want: quality products; fast friendly service; and a cleanrestaurant. Quality products are prepared using the proper systems and recipesthe way the guest ordered it. Friendly service starts with you a warmgreeting a smile and a thank you go a long way. A clean restaurant providesthe guest with the atmosphere they want.
Lets make their day ... every guestevery day.
REsponsibilities include (but not limited to) the following
OperationsExcellence for Guest Satisfaction
Holds the guest as their highestpriority and role models exceptional guest service
Acknowledgesall guests with a friendly smile and is highly responsive to needs and specialrequests
Empowersthe team to satisfy guests and resolve problems
Communicatesclearly with each guest in a friendly and courteous way
Ensuresall orders are completed and packaged accurately and within Dunkin Donutsspeed of service standards
Monitorsand adjusts the products in the back case according to Dunkin Donutsmerchandising and product appearance standards
Consistentlyserves quality food and beverages to each guest
Educateson the Guest Satisfaction Survey program and ensures receipt are issued witheach order
Ensuresservice with speed are met throughout each shift at Drive Thru and FrontCounter
Executesteam service through effective deployment and communication
Ensuresthe restaurant meets food safety sanitation and cleanliness standards duringshift
Assistswith equipment maintenance and calibration
Performstravel paths interacting with guests and taking appropriate action as needed
UtilizesRed Book or similar tool to track required documentation
Guardsthe safety and security of the crew members and guests by proactivelyidentifying and addressing opportunities
TeamEnvironment
Supports a respectful team environment
Embraceslearning and faces new challenges with enthusiasm
Supports the training of new crewmembers as requested by the Restaurant Manager
Recognizes crewmembers for their efforts and contributions during the shift
Provides consistent coaching that drivesperformance of the team to achieve goals
Seeksfeedback from others and responds positively to coaching
Profitability
Drives sales through ofproduct promotions including sampling and ensuring crew can properly describeand prepare all promotional products
Providesfeedback information and suggestions to Restaurant Manager
Communicates shift goals and results toteam
Ensures the shift is properly staffedand the team is properly deployed to meet standards and goals
Manages cash over/short during shift throughaccurate counting and cashier assignment
Manages food cost during shift throughaccurate tracking and minimizing waste following prep plans and completingdaily inventory as assigned
Manages labor cost during shift throughproper delegation balancing guest focus with task assignment
Reports all equipment and facility issuesto Restaurant Manager
Ensures processes and policies arefollowed on their shift
QUALIFICATIONS
Fluent in English
Restaurant retail or supervisory experience
Basic computer skills
At least 18 years of age (where applicable)
Basic writing skills
High School diploma or equivalent
Basic mathskill and financial acumen
Must haveopen availability to work all shifts
Capable of standing for 6 hours and for lifting up to 30lbs
Competencies
Guest Focus
Understandsand exceeds guest expectations needs and requirements
Developsand maintains guest relationships
Displaysa sense of urgency with guests
Seeksways to improve guest satisfaction; asks questions commits to followthrough
Resolvesguest concerns by following Brand recommended guest recovery process
Passion for Results
Setsand maintains high standards for self and others acts as a role model
Consistentlymeets or exceeds goals
Contributesto the overall team performance; understands how his/her role relates to others
Setsprioritizes and maintains focus on important activities
Readsand interprets reports to establish goals and deliver results
Seeksideas and best practices from other individuals teams and networks andapplies this knowledge to achieve results
Problem Solving and Decision Making
Identifiesand resolves issues and problems
Usesinformation at hand to make decisions and solve problems; includes others whennecessary
Identifiesroot cause of a problem and implements a solution to prevent from recurring
Empowersothers to make decisions and resolve issues
Interpersonal Relationships & Influence
Developsand maintains relationships with team peers cross functional partners andsupervisors
Operateswith integrity; demonstrates honesty treats others with respect keepscommitments
Encouragescollaboration and teamwork
Leadsothers; negotiates and takes effective action
Conflict Management
Seeksto understand conflict through active listening
Recognizesconflicts as an opportunity to learn improve and grow personally andprofessionally
Resolvessituations using facts involved ensuring consistency with policies andprocedures
Escalatesissues as appropriate
Business and Financial Acumen
Understandsguest and competition; translates and applies own expertise to address businessopportunities
Approachessituations with an innovative mind and looks beyond the obvious to deliver solutionsand implement change
Hasa working knowledge of profit and loss and other key financial measurements inorder to identify business trends make adjustments accordingly and set goals
Understandsanalyzes and communicates the key performance/profit levers and manages tothese measures
WHAT WE OFFER
With 250restaurants in our network you will have the opportunity to grow internally and learn new skills
Health insurance
401k per company policy
With 200 locations in 6 states Cafua Management Company is one of the largest private Dunkin Donuts franchise in the US with a People First culture. You are applying to work with a franchisee of Dunkin Donuts not Dunkin Brands Inc. Dunkin Donuts or any of their affiliates. If hired Cafua Management Company will be your only employer
Cafua Management Company is an equalopportunity employer and complies with all applicable federal state and local laws regarding nondiscrimination. We are committed to providing equal employment opportunities to all individuals regardless of race color religion sex national origin age disability marital status sexual orientation gender identity genetic information military/veteran status or any other basis prohibited by applicable law.
If you believe you have been discriminated against or have concerns about the companys compliance with EEOC guidelines please contact our Human Resources department
Employment Type
Full-Time
