Director Customer Logistics - Last Mile
Director Customer Logistics - Last Mile
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1 Vacancy
Job Description
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Job Description:
Summary
The Director Customer Logistics is primarily responsible for operations management safety financial and customer relations for one or more customers with multiple warehouse locations. This individual is responsible for ensuring LEAN and Continuous Improvement deployment for assigned accounts and expanding business with current customers to support business changes and introduce new services. This position participates in business development activities with new customers and will typically manage $10M to $30M in operating revenue for multiple logistics/warehouse operations as well as the complexity level of the business. Depending on the customer requirements additional areas of responsibility may include transportation packaging and/or reverse logistics. This position is responsible for leading guiding training and directing location managers at assigned accounts.
Essential Functions
Build and maintain relationships with customer(s) at a regional or corporate level based on operational and value creation. Represent Ryder in customer meetings and presentations including Quarterly Business Reviews (QBR)
Forecast plan manage and ensure assigned accounts meet defined financial targets. Develop and implement mitigation plans as necessary.
Manage operations to meet or exceed internal and external Key Performance Indicators(KPIs). Implement mitigation plans if necessary. Lead account(s) during peak seasons special projects and implementations.
Identify expansion opportunities with current customer(s). May participate in business development and start up activities for new customers.
Monitor and hold operations accountable for maintaining a safety culture that meets or exceeds annual safety targets
Oversee the deployment of Ryders Lean Guiding Principles and foster a culture of continuous improvement
Hire train guide and supervise Group Logistics Managers (GLM) I and II to meet the requirements of the positions within the accounts
Additional Responsibilities
Performs other duties as assigned.
Skills and Abilities
Excellent problem solving skills
Excellent oral and written communication skills with demonstrated leadership capabilities
Ability to create and maintain professional relationships within all levels of the organization (peers work groups customers supervisors)
Ability to work independently and as a member of a team
Flexibility to operate and selfdriven to excel in a fastpaced environment
Capable of multitasking highly organized with excellent time management skills
Detail oriented with excellent followup practices
Ability to inspire and develop others
Ability to create and develop an inclusive and engaged work environment
Ability to effectively oversee management of Profit and Loss statements using data sets
Demonstrated knowledge and understanding of integrated warehouse operations/solutions distribution transportation and carrier management at a strategic level advanced preferred
Qualifications
Bachelors degree in business logistics supply chain or related field or an additional two 2 years related experience required.
Masters degree preferred
Eight 8 years or more Logistics/supply chain experience in multiple locations i.e. plants warehouses locations transportations hubs etc. required
Five 5 years or more demonstrated experience developing and implementing complete logistics solutions and project management skills required
Six 6 years or more managing leading and developing direct reports required
Six 6 years or more managing large multilevel teams required
Five 5 years or more P&L responsibility including forecasting and managing financial targets required
Five 5 years or more prior experience implementing a LEAN work environment preferred
Four 4 years or more managing customer KPIs required
Four 4 years or more managing customer relationship and interaction required
Three 3 years or more experience providing customer and senior level management presentations preferred
Some sales experience preferred
Demonstrated knowledge and understanding of integrated warehouse operations/solutions distribution transportation and carrier management at a strategic level advanced preferred
DOT Regulated No
Job Category
LogisticsCompensation Information:
Thecompensationofferedtoa candidate may be influenced by a variety of factors including the candidates relevant experience; education including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; position may also be eligible to receive an annual bonus commission and/or longterm incentive plan based on the level and/ for the position are below:
Pay Type:
SalariedMinimum Pay Range:
100000Maximum Pay Range:
150000Benefits Information:
For all Fulltime positions only: Ryder offers comprehensive health and welfare benefits to include medical prescription dental vision life insurance and disability insurance options as well as paid time off for vacation illness bereavement family and parental leave and a taxadvantaged 401(k) retirement savings plan.
Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace.
All qualified applicants will receive consideration for employment without regard to race religion color national origin sex sexual orientation gender identity age status as a protected veteran among other things or status as a qualified individual with disability.
Security Notice for Applicants:
Ryder will only communicate with an applicant directly from a @ email address and will never conduct an interview online through a chat type forum messaging app (such as WhatsApp or Telegram) or via an online questionnaire. During an interview Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative please contact Ryder ator.
Current Employees:
If you are a current employee at Ryder please click here to log in to Workday to apply using the internal application process.
Job Seekers can review the Job Applicant Privacy Policy by clickinghere.
Required Experience:
Director
Employment Type
Full-Time
