Senior Program Manager - Strategic Transformation 47863
Senior Program Manager - Strategic Transformation 47863
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Job Description
Description
About the Opportunity:
Are you passionate about driving transformational change and delivering exceptional customer experiences TELUS is seeking a strategic and influential Senior Program Manager to lead critical initiatives across our business. This highvisibility role combines strategic planning stakeholder management and executive leadership to shape the future of our customer excellence programs.
Impact Youll Make:
As a key member of our enablement team youll drive strategic initiatives that revolutionize how we support our customers and business operations including the use of AI. Youll have direct engagement with stakeholders across TELUS growing your network of influence while delivering measurable business outcomes.
Key Responsibilities:
Strategic Leadership & Transformation
- Develop and execute strategic programs from original concept to final implementation
- Lead crossfunctional programs that drive operational excellence
- Translate highlevel vision into actionable plans and measurable outcomes
- Pressure test business cases and provide strategic recommendations
Executive Communication & Governance
- Create compelling executive narratives and presentations
- Lead strategic discussions at director and VP levels
- Establish and maintain governance frameworks
- Develop and deliver executivelevel reporting and updates
Stakeholder Management & Collaboration
- Build and maintain relationships across multiple business units
- Coach and mentor leadership teams on strategic objectives
- Facilitate crossfunctional collaboration and remove roadblocks
- Drive alignment between different organizational units
Program Delivery & Excellence
- Own endtoend program management and resource allocation
- Monitor and report on program metrics and outcomes
- Identify and mitigate risks across project streams
- Drive continuous improvement initiatives
Qualifications
Required Qualifications:
- Bachelors degree in Business Strategy or related field
- 7 years of program management experience in largescale transformations
- Proven track record of executive stakeholder management
- Strong financial acumen and business case development experience
- Excellence in strategic planning and
- Outstanding communication and presentation skills
What Sets You Apart:
- Experience in telecommunications or technology sector
- Experience working with frontline operations or managing operations teams
- Track record of leading complex crossfunctional programs
- Ability to translate ambiguity into structured action plans
- Strong analytical and problemsolving capabilities
- Change management expertise
Why TELUS:
- Lead highimpact visible transformation initiatives
- Work with diverse stakeholders across the organization
- Shape the future of customer excellence
- Drive meaningful change in a dynamic environment
- Collaborative culture focused on innovation and growth
Our Culture:
At TELUS we embrace new team members into our culture of excellence and encourage business growth through innovation and strategic thinking. Were committed to fostering an environment where curiosity compassion and confidence drive our success.
This role offers a unique opportunity to shape our future while developing your leadership capabilities in a dynamic fastpaced environment. Join us in transforming how we deliver value to our customers and stakeholders.
Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients suppliers candidates external partners etc.; interact in English with internal parties (colleagues internal partners stakeholders etc.; and work with IT tools whose interface is only accessible in English as part of this positions main responsibilities given its national scope.
Required Experience:
Manager
Employment Type
Full-Time
