Customer Support Representative 11608
Customer Support Representative 11608
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
$ 50700 - 60000
1 Vacancy
Job Description
JOIN AN INDUSTRY LEADER! Quality First & Green Always.
Sloan is the worlds leading manufacturer of commercial plumbing systems and has been in operation since 1906. We are at the forefront of the green building movement and provide sustainable restroom solutions. We manufacture water efficient products including flush valves electronic faucets soap dispensing and sink systems along with vitreous china fixtures for commercial industrial and institutional markets worldwide.
About the Role:
Sloan has a great opportunity for a Customer Service Representative in our Franklin Park IL headquarters reporting to our Customer Support Manager. The Customer Service Representative will be responsible for handling inquiries resolving issues and offering product and service information. This role serves as the first point of contact for customers where youll deliver high quality support ensuring customer satisfaction and retention. This role is hybrid working three days in the office and two days from home after a training period. Read more to see if this amazing job opportunity is for you:
What youll do:
- Respond to internal and external customers with information that includes order status order expedites and changes pricing product availability and leadtimes replacements returns and shortages.
- Enter and review customer purchase orders and provide customers with feedback on any discrepancies related to pricing quantity or obsolete material..
- Youll become familiar with the companys products and policies in order to recommend alternatives and solutions to product issues
- Youll become knowledgeable of competitive products and research online and through other sources for additional competitive information.
- Work crossfunctionally with resources inside and outside of Sloan anticipating customers needs and providing solutions.
What we are looking for:
- High School Diploma or GED
- 1 Years Relevant Experience in Customer Support
- Basic project management skills and excellent organizational skills.
- Excellent customer service skills.
- Experience fwith Microsoft Office Suite including Word and Excel.
- Proven ability to develop and maintain positive working relationships in a demanding work environment with coworkers supervisors and customers.
Why youll love working here:
Inclusive Culture: YOU Belong at Sloan!
At Sloan we are committed to fostering an inclusive and diverse workplace where diverse backgrounds and perspectives are embraced and celebrated. We proudly offer equal employment opportunities regardless of race color religion sex sexual orientation gender identity and expression national origin disability age genetic information marital status political affiliation veteran status or any other characteristic protected by law.
Growth Opportunities: We invest in our employees professional development with ongoing training and career advancement opportunities.
Innovative Projects: Be part of exciting projects that push the boundaries of technology and have make a real difference in the world.
Compensation: The compensation range for this position is $50700 $60000 annually. This position is eligible to participate in the company incentive plan. The terms and conditions of the company incentive plan will be provided to plan participants on an annual basis. Our compensation range reflects our good faith estimate of what an ideal candidate can expect but final agreed upon compensation will always be based on the individual candidates experience skills qualifications and other jobrelated or market factors that may prove relevant during the hiring process.
Benefits:
- Comprehensive Health Coverage: Medical (including prescription coverage) Dental and Vision Insurance effective the first of the month following your hire date.
- Health Savings Account (HSA : With company contributions for most medical plan options.
- Financial Security : Basic Life Basic Accidental Death and Dismemberment Shortterm Disability Longterm Disability and Accident Insurance.
- Additional Protection: Optional Life Critical Illness Hospital Indemnity Legal Pet Insurance and Identity Theft Protection.
- Convenient Commuter Benefits : Save on your daily commute.
- Flexible Spending Accounts : Dependent Care FSA to help manage your expenses.
- Wellness Support: Employee Assistance Plan and Wellness Programs to keep you healthy and happy.
- Retirement Savings : 401(k) Retirement Savings Plan with a company match and immediate vesting.
- Generous Time Off: Paid Holidays Volunteer Time Off Paid Time Off Sick Leave Military Leave Parental Leave Bereavement Leave and other paid or unpaid state/local leaves where required.
- WorkLife Balance: Hybrid Work Program to support your flexibility.
- Employee Referral Program : Earn rewards for referring great talent.
- Professional Development: Tuition Reimbursement Program to help you grow your skills.
- Community and Networking: Join our Employee Business Groups and connect with colleagues.
We Are Proud Partners with the Chicago Cubs:
We are a Legacy Partner of the Chicago Cubs and we are proud to be the organizations official water efficiency partner! Through this relationship which includes the naming rights to Sloan Park the Cubs Spring Training facility in Mesa Arizona we have had the opportunity to promote our brand and continue our water conservation efforts in the city of Chicago and around the world.
JOIN AN INDUSTRY LEADER!
For additional company information please visit our website at .
We Are An Equal Opportunity Employer.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
