On-Call Site Coordinator DaysNights Part-time

Job Title: OnCall Site Coordinator (Days/Nights)

Reports to: Floater/OnCall Manager

Location: Denver

Compensation: $24.51$26.47 per hour (Parttime position)

The OnCall Site Coordinator will work in collaboration with the Site Manager and Site Assistants to ensure that the MicroCommunity (MC) space provides a safe stable healing and supportive environment for community members staff volunteers and the broader community. Specifically the MC OnCall Coordinator will support Floating/OnCall Manager in their leadership to the MicroCommunity operations and programming as outlined below.

Expected schedule specific tasks related to primary focus areas as well as other responsibilities for this position are listed below:

Schedule/ Hours:

• This position is expected to travel to work at any MC site to fill open shifts on an as needed basis
• No guaranteed hours; 10 hr shifts when called in to work
• The employee will have the ability to accept or refuse hours based on availability
• Shift 1: 7 am 5 pm; Shift 2: 10 am 8 pm; Shift 3: 7:30 pm 5:30 am; Shift 4: 9:30 pm 7:30 am
• Time will be spent in organizational meetings meeting with external partners and coalitions meeting with MC community members etc.

Key Area #1 MC Operations

Community Member Intake

• Overview of all Policies Rights and Responsibilities
• Intake Form with basic information for HMIS data entry
• Signed Use Agreement whereby community member acknowledges understanding and agreement to abide by all policies rights and responsibilities

Community Member Participation

• Complete and record Daily Wellness Screening using sign in log sheets
• Perform sites walks in coordination with MC Assistant
• Monitor daily activities using the Daily Activity Log this includes issues incidents and other notable occurrences

Accountability/Complaints/Compliance

• Ensure community member compliance with MC Use agreements and notify community members when they are not in compliance. Track and record these notifications follow up plans etc.
• Report community member accountability and noncompliance to MC Manager
• Support MC Manager with community member accountability process including exiting community members when appropriate
• Communicate with MC community members while providing stable trauma informed interactions with community members
• Ensure information is distributed to MC community members effectively including outreach schedule resources etc.

Site Upkeep

• Responsible for maintaining the cleanliness safety and accountability of the site. This includes cleaning community spaces cleaning community bathrooms interior and exterior site walks snow removal unit checks accountability conversations de escalation etc.

Collaboration

• Ops staff often assist our peer supporters with organizing and hosting community events because building community is a top priority at our sites
• Ops staff are often considered the hub to help connect community members to appropriate resources such as case managers medical outreach peer supporters etc

Key Area #2 MC Programming

Personal MC community member support

• Build relationships and establish rapport with community members
• Support community members with progressing towards housing and employment goals
• Connect MC community members to resource navigation
• Connect MC community members to personal crisis support as needed
• Assist with coordination of Community Dinners

Key Area #3 Conflict Management and Crisis Response

Conflict Management and Resolution coordination with MC Manager

• Promote conflict resolution among community members
• Ensure that conflict is managed and resolved in a nonviolent manner
• Ensure follow through on conflict resolution agreements
• Submit records of conflict management and resolution to supervisor

Violence/Threats of Violence coordination with MC Manager

• If violence or threats of violence break out at the MC support Lead Coordinator with responding and reporting to MC Manager
• Exit community members as necessary in partnership with MC Manager

Key area #4 Metrics and Reporting

Conduct HMIS data collection/input on an ongoing basis

Support MC Manager with data collection and reporting as needed

Physical Requirements:

The position requires the ability to perform the essential functions with or without reasonable accommodation. Tasks may involve prolonged periods of standing sitting or walking as well as lifting and carrying objects up to 40 lbs. Additional requirements include occasional reaching bending crouching or kneeling along with manual dexterity to operate tools equipment and technology. Visual and auditory ability to respond to tasks and ensure safety are also essential.

Cleaning Requirements:

The position is responsible for maintaining a clean and safe environment in accordance with organizational and regulatory standards. Cleaning tasks may include sweeping mopping dusting and disinfecting surfaces; handling and proper disposal of cleaning supplies and materials; and using cleaning equipment such as shopvac cleaners as required. Following safety and hygiene protocols to prevent hazards or contamination is essential.

Other Responsibilities:

• Other duties as assigned.
• We are a small dynamic team and at times everyone is required to do a bit of everything. You may be asked to take on other responsibilities from time to time but these should not get in the way of your ultimate responsibility which is supporting the MC community and the individuals that reside there.

Colorado Village Collaborative provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

This policy applies to all terms and conditions of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

Qualifications:

• High School Diploma or equivalent
• Homeless shelter operations experience is preferred
• At least one year of being successfully housed is preferred
• Experience in operating computerized office equipment and telephones.
• Reliable transportation is preferred.
• Cell phone to download and access CVC applications is required

Skills Needed:

• Cultural competenc
• Time management with the ability to meet a timeline
• Excellent written and verbal communication
• Administrative Skill
• Conflict Mediation/Resolution Skills
• Ability to relate to people from diverse backgrounds and experience
• TraumaInformed approach
• Creativity and flexibility
• Resilience and thick skin