Accounts Receivable Specialist
Accounts Receivable Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
Redefine the future of customer experiences. One conversation at a time.
Were changing the game with a firstofitskind conversationcentric platform that unifies team collaboration and customer experience in one place. Powered by AI built by amazing humans.
Our culture is forwardthinking customerobsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service our products and services and most importantly each other. Sincecompanies and 1M users rely on Nextiva for customer and team communication.
If youre ready to collaborate and create with amazing people let your personality shine and be on the frontlines of helping businesses deliver amazing experiences youre in the right place.
Build Amazing Deliver Amazing Live Amazing Be Amazing
TheAccounts Receivable Specialist is responsible for working with internal and external customers to perform billing and collection functions to support the billing operations processes. This role handles inbound customer calls to help resolve billing issues process returns and create appropriate solutions in a timely and effective manner. As a collector the Accounts Receivable Specialist is responsible for collecting outstanding receivable balances on delinquent customer accounts.
Key Responsibilities:
- Answering inbound customer phone calls and instant messages in a timely manner
- Supporting Nextivas ticketing system
- Creating invoices and credit memos to customer accounts
- Assisting customers with billing questions and resolving billing issues
- Maintaining detailed logs of customer interactions
- Performing other billing or accounting tasks as assigned
- Receiving and posting incoming payments
- Monitoring accounts receivable aging for all overdue accounts
- Processing credit applications and setting up customers on invoicing
- Communicating with customers with delinquent accounts via email and by phone and attempting to secure payment to settle open accounts
- Working with internal customers in other departments as needed
- Research account and payment discrepancies to settle customer disputes
- Recording information about the financial status of customers and status of collection efforts
- Ordering service disconnection of accounts if necessary
- Updating customer account information to include change of address payment or contact information
Qualifications:
- High School diploma
- 2 to 4 years of B2B Accounts Receivable experience
- 2 to 4 years in a customerfacing role with strong customer service skills and a courteous and professional demeanor
- Proven track record of successful customer service with the ability to quickly respond to the customers needs and provide appropriate solutions
- Excellent written and verbal communication skills and ability to communicate over the telephone and via email in a knowledgeable and effective manner
- Basic accounting and bookkeeping background
- Working knowledge of Microsoft Office products (Word Outlook PowerPoint)
- Exceptional Excel Skills
- Ability to work both independently and in a team setting with minimal supervision
- Excellent organizational problem solving and time management skills with the ability to prioritize handle multiple tasks and meet deadlines
- Adaptable quickthinking with acute attention to detail
- A quick learner with initiative purpose driven and results oriented attitude capable of working productively in a fastpaced and rapidly changing environment
- Experience with Salesforce or Oracle is a plus
Nextiva Core Competencies / DNA:
- Drives Results: The successful candidate will be action oriented with a passion for solving problems. They will bring clarity and simplicity to ambiguous situations. This individual will challenge the status quo; asking what we can do differently and finding ways to create and build more success. They are a change agent prepared to lead and drive changes as we transform.
- Critical Thinker: The successful candidate is fact based and data driven able to understand and articulate the why identifying key drivers and learning from the past. They are forwardthinking anticipating problems before they arise. Theyll recommend and action well thought out solutions understanding the risks and dependencies.
- Right Attitude: The successful candidate will be teamoriented collaborative and competitive with a winning mindset; theyre resilient and able to easily bounce back from setbacks. They will be able to zoom in / out willing to be handson to help solve important problems while being a motivating figure for the team along the way. They will embrace a culture of service and learning with a focus on caring supporting and respecting our customers and team members.
Total Rewards
Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best in and out of the office.
Our compensation packages are tailored to each role and candidates qualifications. We consider a wide range of factors including skills experience training and certifications when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position compensation may include base salary and/or hourly wages incentives or bonuses.
- Health Multiple health plan options to suit your needs including medical dental vision and telemedicine coverage
- Insurance Life disability and supplemental indemnity plans
- WorkLife Balance Flexible Time Off (FTO) for salaried employees PTO for hourly employees Paid Sick Time (PST) paid parental bonding leave and paid holidays
- Financial Security 401(k) with company match Health Savings Accounts with company contributions Dependent Care FSA
- Wellness Employee Assistance Program and comprehensive wellness initiatives
- Growth Access to ongoing learning and development opportunities and career advancement
At Nextiva were committed to supporting our employees health wellbeing and professional growth. Join us and build a rewarding career!
Established in 2008 and headquartered in Scottsdale Arizona Nextiva secured $200M from Goldman Sachs in late 2021 valuing the company at $ check out whats going on at Nextiva check us out on Instagram Instagram (MX) YouTube LinkedIn and the Nextiva blog.
Nextiva is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws. Nextiva participates in the EVerify Program where and as required by law. For additional information about EVerify visit USCIS.
#LIAR1 #LIOnsite
Required Experience:
Unclear Seniority
Employment Type
Full Time
