CSR Tech Support Repenstative
CSR Tech Support Repenstative
Posted on :
21-04-2025
Employer Active
1 Vacancy
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Job Description
- Respond to customer inquiries via phone in a courteous and professional manner providing prompt assistance and solutions to their concerns.
- Assist customers with a wide range of ATMrelated concerns including technical issues transaction discrepancies cardrelated problems and general inquiries.
- Troubleshoot and resolve technical problems related to ATMs utilizing problemsolving skills and technical knowledge. If necessary escalate issues and dispatch technicians to address hardware or software malfunctions.
- Collaborate effectively with internal departments such as technical support operations and management to address customer concerns and ensure timely resolution of issues.
- Maintain accurate and detailed customer records and call logs documenting all interactions and resolutions for future reference and analysis.
- Stay updated with industry trends and developments in ATM processing to provide informed assistance to customers and enhance service quality.
- Adhere strictly to company policies and procedures including privacy and security guidelines to safeguard customer information and maintain compliance standards.
Requirements
- Excellent communication skills both verbal and written with the ability to convey complex information clearly and concisely to customers.
- Strong problemsolving abilities and technical aptitude with the capacity to troubleshoot hardware and software issues related to ATMs.
- Ability to work well under pressure in a fastpaced environment managing multiple tasks and priorities effectively.
- Good interpersonal skills and a customerfocused approach with a commitment to delivering exceptional service and exceeding customer expectations.
- Proficiency in computer skills and familiarity with relevant software applications including CRM systems and Microsoft Office Suite.
- Flexibility to work occasional evenings weekends or holidays based on business needs.
1-2 years of experience as an administrative assistant. Associate's or Bachelor's degree is a plus. Excellent organizational and time management skills. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). Strong communication and interpersonal skills. Ability to prioritize and multitask effectively. Attention to detail and accuracy. Ability to maintain confidentiality. Proactive and resourceful approach to problem-solving.
Education
MBA HR
Employment Type
Full Time
Key Skills
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