Technical Support Technician
Technical Support Technician
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Technical Support Technician
This is a contract opportunity.
This is an onsite opportunity in Dallas TX.
About this Position
Were seeking a skilled Technical Support Technician to support endusers in Dallas TX. In this highvisibility clientfacing role youll provide advanced technical support in areas such as networking telecommunications AV systems and general IT troubleshooting. This position requires strong customer service skills the ability to solve complex technology issues and a collaborative mindset to support businesscritical technology operations.
Job Responsibilities
- Deliver inperson IT support for hardware software mobile devices and conferencing tools in a highly professional environment
- Troubleshoot and administer Windows laptops and Apple MacBooks
- Support iOS and Android mobile devices including setup and configuration
- Provide expertise on AV technology such as Microsoft Surface Hub Microsoft Teams Rooms Crestron and Condecos
- Manage incidents and requests via ServiceNow ticketing system
- Coordinate inventory software/firmware updates and documentation
- Maintain knowledge of Office 365 Microsoft Teams and print device support (HP Xerox Canon)
- Manager ServiceNow tickets ensuring timely resolution and adherence to SLAs
- Support Microsoft Windows and Mac operating systems including Microsoft applications (Outlook Teams OneDrive Office 365.
- Maintaining asset management processes including shipping receiving and tracking hardware
- Assist with conference room technology printer support event and meeting setups and remote hands support for network operations.
Job Skills/Requirements
- Degree in Computer Science or related field OR equivalent experience in IT support
- 3 years of experience in IT support including PC hardware/software networking or telecommunications
- Experience with root cause analysis and incident resolution
- Strong verbal and written communication skills
- Excellent interpersonal and organizational skills
- Proven ability to prioritize and manage tasks in a fastpaced environment
- Customer servicefirst mindset and experience supporting highlevel stakeholders
- Familiarity with ServiceNow and Microsoft Teams a plus
Why should I apply
- Competitive pay and handson experience in a dynamic IT environment.
- Opportunities for professional growth and skill development.
- Gain exposure to enterpriselevel IT support and VIP user interactions.
- Work in a collaborative team environment where your contributions matter.
Pay Range
Salary Range: $25 $27/hr
YUPRO Placement is the nations leading skillsfirst placement firm placing and promoting historically overlooked talent into permanent hire apprenticeship and contract job assignments. We represent clients who support skills first inclusive hiring practices. YUPRO Placement is an equal opportunity employer.
Remote Work :
Yes
Employment Type :
Contract
Employment Type
Remote
