Front Office Representative
Front Office Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Details
Description
Duties include but are not limited to:
- Greets patients and visitors in a prompt and helpful manner; provides instructions/directions as needed
- Ensures patient information is complete and accurate; updates patient profiles and scans required documents in Greenway if necessary
- Collects copayments and outstanding balances
- Manages patient monies collected and closes batches at end of day
- Provides necessary release and HIPAA forms to patient for completion and signature
- Informs clinical staff or other appropriate parties of patient arrivals
- Generates fee tickets when patients arrive and assembles patient charts for next day visits
- Ensures patient referrals are obtained as required by managed care plans
- Monitors schedule and organizes patient flow for office appointments; communicates end of day no shows to the scheduling area
- Maintains clean and orderly waiting area coordinates patient movement reports problems or irregularities to Practice Manager
- Meets or exceeds quality and productivity standards as set by the Practice Manager
- Answers emails and voicemails and returns patient calls in a timely and efficient manner
- Completes requests for information from other UD staff and ensures that they are handled promptly and effectively to guarantee payment on patient accounts
- Abides by and promotes HIPAA compliance; maintains strictest confidentiality with regards to patient information
- Participates in staff meetings as directed by the Practice Manager
- Participates in marketing activities as directed by the Practice Manager
- Cross trains and performs other Practice functions including phone triage checkin/checkout scheduling precertification or medical records as directed by the Practice Manager
- Any other duties and/or special projects as assigned
High School Diploma or GED required; Certified Medical Assistant preferred. 23 years of specialty clinic experience gastroenterology experience preferred. Front Desk representative must be computer literate and able to operate Greenway and multiple Microsoft Practice applications.
ADDITIONAL SKILLS AND EXPERIENCE
Front Desk Representative must be able to:
- Possesses the ability to deal with patients visitors coworkers and physicians with courtesy and respect
- Displays a professional outgoing warm and helpful attitude
- Possesses compassion for dealing with people who are ill and need help
- Plan prioritize and complete multiple tasks as delegated by the Practice Manager
- Work under pressure; assess respond and communicate issues in a timely manner
- Communicate clearly with patients and coworkers through the telephone email and inperson
- Interpret and apply clinical and nonclinical policies and procedures
Requires sitting and standing associated with a normal Practice environment; travel as business needs dictate.
Required Experience:
Unclear Seniority
Employment Type
Gig
