Senior Customer Service Advisor R-17753
Senior Customer Service Advisor R-17753
Posted on :
21-04-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
21-04-2025
Job Description
As a Customer Service Advisor is the first point of contact for customer inquiries. The Customer Service Advisor will provide accurate timely complete and consistent global customer support involving; telephone inquiries email requests and webbased inquiries from customers. The role requires a broad knowledge of all products and services within Dun & Bradstreet with cuttingedge expertise in certain areas. The goal is to deliver the best possible customer experience while ensuring efficiency and quality at all times.
Essential Key Responsibilities
- Provides accurate timely complete and consistent global customer support involving telephone inquiries email requests and Webbased inquiries from customers of Dun & Bradstreet including customers sales representatives and 3rd Party customers.
- Takes ownership and has full resolution responsibility throughout the entire interaction with customer upholding high levels of customer satisfaction (CSAT) and appropriate operational performance standards.
- Responsible for working in a team environment to provide an exceptional level of service to all customers by listening empathetically to the customer identifying and defining the customer needs and delivering service to meet those needs.
- Effectively manage and deescalate difficult calls with contacts and successfully deliver resolutions that produce high levels of customer satisfaction.
- Develops and builds knowledge on D&B products services data supply chain customer service tools procedures and technology.
- Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every customer.
- Impact a companys bottom line by problem solving and turning frustrated customers into repeat customers.
- Update customer information in the customer service system/CRM during and after each call
Essential Skills and/or Certifications
- High School Diploma is required
- Previous experience working in Customer Services or a customer facing role an advantage
- Welldeveloped communication and interpersonal skills including active listening probing ability to build empathy situational awareness and adaptation problem solving and a team based orientation preferred.
- Contact Center and CRM experience preferred.
- Ability to multitask and thrive in a fastpaced teaming environment.
- A detail and process orientation and ability to work in an environment of ambiguity.
- Ability to have analytical skills and deal with complex issues and ambiguities.
- Must have flexible work availability
- Proficiency in Microsoft Office Suite skills
- Show an ownership mindset in everything you do. Be a problem solver be curious and be inspired to take action. Be proactive seek ways to collaborate and connect with people and teams in support of driving success.
- Continuous growth mindset keep learning through social experiences and relationships with stakeholders experts colleagues and mentors as well as widen and broaden your competencies through structural courses and programs.
- Where applicable fluency in English and languages relevant to the working market.
Requirements
- Executive presence ability to communicate and / or present at all levels of D&B and / or client organizations Strong analytical skills thinking and use of tools (SAS Microsoft Access SQL Power BI etc.
- Strong communication skills ability to write clear & concise answers to inquiries
- Prefer: 810 years of business experience with at least 3 years using D&B data
Required Experience:
Senior IC
Employment Type
Full-Time
Department / Functional Area
Key Skills
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