Coo-Facts

Nelnet Business Services (NBS) a division of Nelnet Inc. provides payment technology education services and learning management solutions to education and faithbased organizations serving more than 1300 higher education institutions 11500 K12 schools 3500 churches and millions of individual students families and supporters across the globe. Our culture of service enables us to form longlasting and trusted partnerships while our focus on creativity and innovative solutions empowers our customer communities to thrive.

As a Nelnet company the perks at NBS go beyond our benefits package. Youre part of a community invested in you as an individual and united by our mission to create opportunities for people where they live learn and work.

The FACTS Ed Services (FES) COO serves as the central hub for collaboration across FES divisions and associated FACTS companies. A key focus of this position is achieving Objectives and Key Results (OKRs) that align with the overarching strategic vision of FACTS and its affiliated divisions. This role reports directly to the FES Managing Director and is pivotal in fostering alignment between academic and business operations while coordinating with FACTS Sales Accounting and Marketing. The FES Director of Operations works closely with FES Leadership to ensure the effective implementation of daytoday processes and protocols driving bestinclass education services.

JOB RESPONSIBILITIES:

• Collaborates with FES and FACTS leadership to ensure all operational activities align with NBS strategic goals and objectives.

• Actively contributes to the FES strategic planning process by working with leadership to develop longterm strategies identify priorities and outline key initiatives to achieve organizational goals.

• Partners with FES Directors to optimize all aspects of the organizations processes including academic services funded by ESSA (Every Student Succeeds Act) and professional development services funded by ESSA and Head Start with specific emphasis on New York City and Puerto Rico offices.

• Supports FES leadership in ensuring organizational functions operate efficiently and effectively as a unified entity.

• Supports the implementation and monitoring of company policies and procedures ensuring processes are optimized and objectives are consistently met as evidenced by key results.

• Collaborates with FES Directors to create maintain and enhance systems that optimize operational processes resource allocation and stakeholder engagement.

• Works with the Business Operations Director and NBS Accounting to ensure FES operates within its approved financial plan making necessary adjustments to maintain financial stability.

• Monitors the FES Key Objectives and provides monthly updates for FES and FACTS OKRs in support of the NBS Accounting report and the NBS OKRs.

• Fosters a culture of operational excellence through predictive workforce management driven by the successful achievement of OKRs.

• Promotes strong internal and external communication and collaboration across teams while empowering employees to contribute to the organizations success.

• Oversees the production and publication of the FES annual report incorporating data from academic and business services along with testimonials from LEAs schools and FES associates to provide a comprehensive view of accomplishments and areas for improvement.

• Serves as a liaison between academic operations business operations and other key FACTS divisions (e.g. FACTS sales NBS marketing and NBS accounting) ensuring cohesive and effective teamwork across all functions.

• Facilitates regular crossdepartmental meetings to identify opportunities for collaboration address challenges and ensure alignment of initiatives across divisions.

• Builds and maintains professional relationships with LEAs to expand education services in both public and nonpublic schools.

• Develops and implements a structured process for gathering and addressing feedback from State Education Agencies (SEAs) LEAs and schools focusing on outstanding customer service as well as sophisticated alignment with OKRs.

EDUCATION:

Advanced degree in Business Administration Education or a related field preferred.

EXPERIENCE:

Proven experience in operations management preferably within education services or a related sector.

COMPETENCIES SKILLS/KNOWLEDGE/ABILITIES:

• Demonstrated ability to lead crossfunctional teams and manage largescale operations.

• Strong analytical skills with the ability to forecast evaluate KPIs and optimize operational processes.

• Exceptional written and verbal communication skills with the ability to effectively engage stakeholders at all levels.

• Capacity to balance longterm strategic vision with daytoday operational demands.

• Proficiency in financial management including budgeting forecasting and performance reporting.

Compensation for this position is $135000 to $150000.00 depending on experience.

Our benefits package includes medical dental vision HSA and FSA generous earned time off 401K/student loan repayment life insurance & AD&D insurance employee assistance program employee stock purchase program tuition reimbursement performancebased incentive pay short and longterm disability and a robust wellness program. Click here to learn more about our benefits: LINK.

Nelnet is committed to providing a welcoming and respectful workplace where all associates have the opportunity to succeed. As an Equal Opportunity Employer we ensure that all qualified applicants are considered for employment. Employment decisions are made without regard to race color religion/creed national origin gender sex marital status age disability use of a guide dog or service animal sexual orientation military/veteran status or any other status protected by federal state or local law. We value the unique contributions of every team member and believe that a positive work environment benefits everyone.

Qualified individuals with disabilities who require reasonable accommodations in order to apply or compete for positions at Nelnet may request such accommodations by contacting Corporate Recruiting ator.

Nelnet is a Drug Free and Tobacco Free Workplace.