Customer Service Quality Assurance - Mandarin Speaking
Customer Service Quality Assurance - Mandarin Speaking
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Job Description
Quality Assurance Analyst Customer Service Mandarin Speaking
Whats in It for You
If youre passionate about quality love a good checklist and want to make a real impact behind the scenesthis could be your perfect match. As our QA Analyst (Mandarin Speaking) youll be a key player in supporting and enhancing the quality of service and continuous learning within the Easygo customer support team. Youll work closely with a fun collaborative team that values growth feedback and continuous improvement. With a focus on learning and development this role offers the chance to flex your organisational skills sharpen your eye for detail and be part of a company that genuinely cares about doing things rightfor our team and our customers.
Your Role with Us
Youll be reporting into and working closely with the Learning and Quality Manager to keep our customer support quality topnotch. That means helping with quality evaluations giving constructive feedback and supporting daytoday admin and coordination tasks that keep everything running smoothly. Youll play a big role in reviewing team performance identifying training needs and supporting a culture of learning and service excellence. Your fluency in Mandarin will help you connect directly with customers and team members and ensure our standards are consistent across the board. Simply put youll be a behindthescenes hero in making sure every customer interaction hits the mark.
Please Note: We believe in the value of inperson collaboration! This is a fulltime onsite role at our Melbourne CBD office where youll work closely with our dynamic team to drive innovation and growth.
Who are we
At Easygo we proudly stand as a prominent service provider to a powerhouse of brands within the iGaming industry including and Twist Gaming.
Stake is the worlds largest crypto casino and leads the industry with a seamless online casino and sportsbook experience. Level up your online entertainment with the vibrant live streaming platform which connects millions of gamers and content creators worldwide. All alongside the innovative game design studio Twist Gaming which takes creativity to new heights by crafting cuttingedge and captivating commitment to placing our clients and their communities entertainment at the forefront of everything we do has solidified us as the ultimate online service provider for entertainment companies.
Headquartered in the beautiful city of Melbourne our growth has been remarkable. From humble beginnings to a thriving workforce of 500 weve expanded not only in numbers but in ambition. There really is something for everyone here whether you work in Tech Marketing Operations Mathematics or Design we are sure to have something for everyone.
Click play on your career today!
What you will do:
- Initially taking customer support tickets and interactions to build out the requirements for the team including templates macros and help center articles focused on Mandarin market
- Assist the Learning and Quality Manager with quality assurance processes for the Easygo customer support team.
- Coordinate with team members to gather and manage feedback to improve the quality framework.
- Help in reviewing and addressing tickets related to quality assurance.
- Support in creating assessment checkpoints and collate results for evaluating team skill levels.
- Support team with follow up for relevant departments to ensure that feedback loops are effectively closed.
Essential experience:
- Bilingual in English and Mandarin
- Experience in a customer support or QA role
- Familiarity with customer service processes and best practices
- Ability to provide feedback to team members
- Basic knowledge of quality assurance and monitoring processes
- Strong organisational skills with an ability to multitask
- Strong communication and interpersonal skills
- Ability to work collaboratively with team members
Desirable qualifications:
- Experience with online Quality Assurance platforms.
- Basic project management skills
- Experience working in crossfunctional teams
- Sports & Gambling knowledge
Some of the perks of working for us:
- EAP access for you and your family
- Access to over 9000 courses across our Learning and Development Platform
- Paid volunteer day
- Two fulltime baristas who will make your daily coffee tea or fresh juice!
- Daily catered breakfast
- Massage Wednesdays we get professionals to do this!
- Team lunches and happy hour in the office from 4pm on Fridays
- Fun office environment with pool tables table tennis and all your favourite gaming consoles
- Help yourself drinks fridges and snack shelves
We believe that the unique contributions of everyone at Easygo are the driver of our success. To make sure that our products and culture continue to incorporate everyones perspectives and experience we never discriminate on the basis of race religion national origin gender identity or expression sexual orientation age or marital veteran or disability status. We are passionate about providing a workplace that encourages great participation and an equal playing field where merit and accomplishment are the only criteria for success.
Employment Type
Full Time
