Players Club Supervisor

Why Ballys

Ballys Corporation (NYSE: BALY) is a global casinoentertainment company with a growing omnichannel presence. Ballys owns and operates 19 casinos across 11 states along with a golf course in New York and a horse racetrack in Colorado and holds OSB licenses in 13 jurisdictions in North America. The acquisition of Aspers Casino in Newcastle UK expands its international reach. It also owns Bally Bet a firstinclass sports betting platform Bally Casino a growing iCasino platform Ballys Interactive International division (formerly Gamesys Group) a leading global interactive gaming operator and a significant economic stake in Intralot S.A. (ATSE: INLOT) a global lottery management and services business.

With 11500 employees its casino operations include approximately 17700 slot machines 630 table games and 3950 hotel rooms. Ballys also has rights to developable land in Las Vegas at the site of the former Tropicana Las Vegas.

The Role:

The purpose of the Players Club Supervisor is to ensure smooth operation of all daily tasks within the department focusing entirely on superior guest service.

Responsibilities:

• Supervising shift operations of the Players Club booths. This includes staffing stocking providing updated and accurate information to the staff paging Box Office operations bus arrivals/departures match play coupons logging bus details monitoring ACSC Kiosks and Total Promo programs monitoring/replenishing representatives cash banks gift cards and gifts printing and distributing required promotional reports executing Promotions adding on Bonus Play over $100 for Match Play Promotions completing point adjustments and helping with the schedule along with posting shifts and bids.
• Investigating troubleshooting and correcting guest issues related to Players Club accounts either in person or via forms letters and phone calls.
• Working closely with the Gaming department regarding guest issues additional direction and improvements.
• Working closely with and assisting the other divisions of the Marketing department
• Assist with preparing and executing all Bus Tours including
• Monitoring the Call Center.
• Sending all required emails such as but not limited to bus match play and promotional emails at the end of the night.
• Assist with monitoring all promotional signage and ensuring changeover when appropriate.
• Participating in Players Club and Marketing meetings.
• Other duties as assigned.

Qualifications:

• Superior Customer Service skills
• Some Supervisory experience
• Strong public speaking and interpersonal skills
• Strong computer skills including Windows Excel and MS Office
• Patience and ability to handle pressure and make decisions.

License Requirements:

Must secure appropriate RI mandated gaming licenses

Physical/Mental Requirements:

• Constantly use physical movements necessary for general office duties: standing walking balancing eyehand coordination finger dexterity handling wrist motion sitting reaching carrying vision hearing stooping and twisting
• Constantly plan follow directions read write use math discriminate colors work at various tempos or work rapidly make decisions concentrate remember attention to and observe details use of ten key and personal computer
• Constantly use mental alertness to achieve high level of accuracy in completing tasks
• Must be able to occasionally lift/move up to 20 pounds

Working Conditions:

• Mostly indoors and generally climatecontrolled environment
• Will be exposed to noise smoke and odors
• Working with others and independently

Target Hourly Range: $21.51

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Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.

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