Clinic Nurse Medical Case Manager - Concierge - Indianapolis IN

ATTENTION MILITARY AFFILIATED JOB SEEKERS Our organization works with partner companies to source qualified talent for their open roles. The following position is available toVeterans Transitioning Military National Guard and Reserve Members Military Spouses Wounded Warriors and their Caregivers. If you have the required skill set education requirements and experience please click the submit button and follow the next steps.


Taking care of our customers our communities and each other. Thats the Travelers Promise. By honoring this commitment we have maintained our reputation as one of the best property casualty insurers in the industry for over 160 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.


Compensation Overview
The annual base salary range provided for this position is a nationwide market range and represents a broad range of salaries for this role across the country. The actual salary for this position will be determined by a number of factors including the scope complexity and location of the role; the skills education training credentials and experience of the candidate; and other conditions of employment. As part of our comprehensive compensation and benefits program employees are also eligible for performancebased cash incentive awards.

Salary Range
$83300.00 $137400.00

What Is the Opportunity
Under moderate supervision provide office based telephonic and/or inperson medical case management supporting Concierge locations with emphasis on early intervention return to work planning coordination of quality medical care on claims involving disability and medical treatment as well as inhouse medical reviews as applicable to claim handling laws and regulations. Responsible for helping to ensure injured parties receive appropriate treatment directly related to the compensable injury or assist claim handlers in managing medical treatment to an appropriate resolution.

This position will work out of the Concentra Clinic in Indianapolis IN. The clinic location is: 5604 W 74th St Indianapolis IN 46278

This is a unique opportunity to have face to face time while working as a case manager.

Bilingual candidates encouraged to apply.
What Will You Do
Meet with injured employees face to face following office visits at a providers medical facility to assist with the claim process and ensure compliance with their medical treatment plan.
Contact customer medical provider and injured parties on claims involving medical treatment and /or disability to coordinate appropriate medical care and return to work.
Develop strategies to facilitate an injured employees return to work and achieve maximum medical improvement. Evaluate and update treatment and return to work plans within established protocols throughout the life of the claim.
Coordinate with medical providers to ensure the injured employee is actively participating in a viable treatment plan.
Evaluate medical treatment requests to ensure that they are reasonable and necessary based upon jurisdictional guidelines.
Engage specialty resources as needed to achieve optimal resolution (Dialadoc physician advisor peer reviews MCU).
Partner with Claim Professional to provide medical information and disability status necessary to create an overall strategy to achieve an optimal outcome.
Utilize internal Claim Platform Systems to manage all claim activities on a timely basis.
Utilize Preferred Provider Network per jurisdictional guidelines.
Partner with Claim Professional to provide input on medical treatment and recovery time to assist in evaluating appropriate claim reserves.
Submit accurate billing documentation on all activities as outlined in established guidelines.
Customer Engagement.
Participate in Telephonic and/or onsite File Reviews.
Respond to inquiries oral and written.
Keep injured worker apprised of claim status.
In order to perform the essential functions of this job acquisition and maintenance of Insurance License(s) and/or certifications may be required to comply with state and Travelers requirements. Generally License(s) are required to be obtained within three months.
Perform other duties as assigned.