Customer Support Specialist
Customer Support Specialist
Posted on :
21-04-2025
Employer Active
1 Vacancy
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Job Description
Location: Kelowna BC (remote) or Ottawa ON (Hybrid)
At Fullscript were not just changing healthcarewere redefining it. We empower over 100000 healthcare practitioners to serve 10 million patients providing a platform that enables them to deliver complete wholeperson care. From designing health plans to managing lab diagnostics and prescribing highquality supplements we give practitioners the tools they needall in one place.
Come build a healthier future with us. Lets make healthcare whole.
THIS IS MORE THAN A JOBITS A CHANCE TO MAKE A DIFFERENCE.
You love helping people. Youre energized by great conversations and thrive on solving problems finding solutions and making every interaction a positive one. Whether its guiding someone through a challenge answering a question or helping a practitioner maximize Fullscripts platform you bring a personal touch to every experience.
Youre curious adaptable and techsavvy. Learning new tools excites you and you take pride in mastering the details that elevate customer interactions. You want a career where your work matterswhere you can connect grow and make an impact every day.
WHAT YOULL DO:
Be the voice of Fullscriptdeliver friendly clear and effective support to customers.
Solve problems with careunderstand customer needs and provide solutions that build trust and confidence.
Stay ahead of the gamecontinuously learn adapt and bring fresh ideas to enhance the support experience.
Embrace technologyuse modern tools to streamline communication and improve efficiency.
WHAT MAKES YOU A GREAT FIT:
You love helping people. Exceptional service isnt just a skillits who you are.
You communicate with clarity. Whether written or spoken you keep things simple friendly and effective.
Youre detailoriented. You notice the small things that make a big impact.
Youre adaptable. Change excites you and youre always ready to take on new challenges.
Youre a team player. You thrive in a collaborative highenergy environment where everyone is working toward the same goal.
Bonus points if you:
Have experience with Zendesk or other SaaS tools.
Are techcurious and love learning new systems.
Have an interest in integrative health and wellness.
WHAT YOU GET:
Flexible PTObecause worklife balance matters.
RRSP program & stock optionsinvest in your future.
Premium benefits packageincluding $2K for paramedical services like mental health and naturopathy.
Discounts on Fullscripts wellness catalogfor you your family and friends.
Training & learning opportunitieswe invest in your growth.
Hybrid work flexibilityyour office your way.
This job is open to Kelowna BC & Ottawa ON and surrounding cities only.
READY TO JOIN US
This is your opportunity to be part of something bigger. If youre passionate about helping people growing your skills and making an impact we want to hear from you.
Apply now. Lets build the future of healthcaretogether.
Fullscript is an equalopportunity employer. We celebrate diversity and are committed to creating an inclusive workplace. Accommodations are available on requestemail for support.
Before joining the team all candidates who receive and accept an offer will complete a background check.
IN THE NEWS: Fullscript acquires Rupa Health.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
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