Pathway of Hope Case Manager
Pathway of Hope Case Manager
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Job Description
LOCATION: Chandler
STATUS:FT
MISSION STATEMENT:The Salvation Army an international movement is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.
QUALIFICATIONS:
- Bachelors degree in social work or related discipline or;
- Eight years experience working with clients in crisis and the strong ability to effectively resolve and cope with immediate crisis situations.
- Experience in working with households inclusive of children under the age of 18
- Extensive knowledge of community resources
- Excellent knowledge of and ability to use current Microsoft software applications including Word Excel PowerPoint and Publisher as well as email Adobe Acrobat the internet & Bowman Systems (WellSky and/or HMIS depending on corps or grant requirements)
- Excellent interpersonal telephone and communication skills both written and verbal
- Excellent detail organization and file management skills
- Demonstrated dependability maturity and initiative; must be able to maintain program/guest/agency confidentiality and treat each individual with dignity and respect.
- Ability to work alone and as a part of a team.
- Ability to maintain a selfmotivated and selfdirected schedule & address multiple clients in a timely manner
- Ability to work with people of diverse backgrounds and circumstances
- Indepth knowledge of the Homeless Management Information System.
- Bilingual (English/Spanish) strongly preferred
- Must possess a valid Arizona drivers license with a clean driving record & pass a motor vehicle records check.
- Must have reliable transportation.
- Must be able to pass a criminal background check
- Ability to pass The Salvation Armys Fleet safety elearning
- Ability to remain compliant with The Salvation Army Protect the Mission standards & protocols
RESPONSIBILITIES:
- Interview clients by phone and in person to determine eligibility for emergency assistance
- Interview clients to determine their needs and refer them to the appropriate community agencies and services
- Develop an individual action plan and set goals for each client
- Provide ongoing case management/assessments for clients at 30 60 90 & 365 days.
- Provide referrals to clients on housing health benefits financial support and other available community and public services
- Network with outside (appropriate) agencies and build relationships with community partners in service to clients
- Compile monthly statistical report as required for the POH program
- Maintain positive working relationship with Salvation Army representatives volunteers and all agencies providing services to clients.
- Participate in meetings with the Divisional Pathway of Hope Coordinator
- Submit guarantees to various utility companies
- Work with landlords to collect and process information for the purpose of rental assistance in an accurate and timely manner
- Maintain client confidentiality within all aspects of duties relating to the collection and reporting of clientbased information
- Act as a liaison between clients organizations and utility agencies
- Complete required paperwork accurately and in a timely manner
- Create and update manuals or computer database client files while maintaining records required for follow up
- Encourage clients to utilize community opportunities resources and services
- Keep a current file and update a register of social services available to area residents
- Gain and maintain a comprehensive knowledge of WellSky Community Services
- Communicate within the Emergency Services/Case Management team for decision making
- Demonstrate superior customer service integrity & commitment to innovation efficiency & fiscally responsible activity
- Participate in all Pathway of Hope (POH) trainings including but not limited to Strengths Based Perspective Motivational Interviewing Trauma Informed Care/DeEscalation and Stages of Change Model
- Support clients spiritual growth by connecting them to the local corps officer and/or ministry leader for pastoral care as is possible.
- Raise client awareness of and possible participation in corps activities which include but is not limited to: summer camps vacation bible school adult bible studies after school programs troops music and other youth activities.
- Support relevant corps events by providing Pathway of Hope promotional materials information and client referrals when appropriate.
- In partnership with the corps officer create possible volunteer opportunities for corps officers soldiers and Advisory Organization members to participate in the program.
- Demonstrate superior customer service integrity and commitment to innovation efficiency and fiscally responsible activity
- Utilize POH steps in navigating the path to independence and stability.
- Focus on POH outcomes.
- Other duties as assigned by the supervisor as it relates to the position of POH Case Manager
PHYSICAL REQUIREMENTS:
Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests as long as the accommodation needed is reasonable and no undue hardship would result.
While performing the duties of this job the employee is regularly required to walk stand climb or balance stoop kneel crouch crawl and reach with hands and arms on a continuous basis. The employee must regularly lift and/or move up to 30 pounds. Specific vision abilities required by this job include close vision distance vision color vision depth perception and ability to adjust focus. Must have the ability to operate a telephone a desktop or laptop computer as well as the ability to access and produce information from a computer and to understand written information.
Required Experience:
Manager
Employment Type
Full-Time
