Customer Insights Manager Alexa Smart Home
Customer Insights Manager Alexa Smart Home
Posted on :
21-04-2025
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1 Vacancy
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Job Description
Do you have a passion for understanding how customers engage with smart home technology Do you want to influence how Alexa makes home and life better for customers The Alexa Smart Home Growth team is looking for an experienced Customer Insights Manager who want to deep dive customer motivations barriers and behaviors to uncover insights that influence business and product roadmap decisions. Your research will inspire the organization to invent new Alexa based experiences on behalf of customers impacting millions of lives.
Successful candidates will relentlessly pursue customer insights and understand how to turn them into actionable product marketing or business recommendations. You are analytical and thrive in complex data sets turning them into simple business proposals that excite leadership. Youll draw from past experiences to lead the organization in how to think about different research approaches and will be expected to apply them to a range of research questions. You are a strong collaborator and are expected to build relationships with internal researchers to ensure your studies raise the bar while engaging to positively build our Devices research community. You know how to be spy but can also operate as part of a larger team and business. Youll have proven to be persistent but diplomatic and take challenges head on with a positive playtowin attitude that influences others around you.
This role requires outside the box thinking to find new ways that help us get closer to customers faster. While you will employ traditional methods of product research we have aspirations that will require a different way of thinking. Technically you have deep expertise in design creation management and business use of surveys randomized experiments (including conjoints maxdiff and other choice tasks) and the latest quantitative research tools such as AI. You have a breadth of experience managing brand level product attribute and marketing studies.
About the team
Our homes are an important part of our daily experiences now more than ever. They are where life happens where we grow up where we laugh bond and feel safe and secure. Smart homes help make our lives easier safer and more entertaining. You can be part of the team that delivers that value to our customers and in doing so you can shape the future of the smart home. Join a rapidly growing team filled with opportunity to both deliver on new ideas as well as scale your impact. You will be part of a team that embraces calculated risk taking moves fast to bring value to customers and has fun together while doing so.
3 years of handson experience conducting customer insights or marketing research or strategic management consulting
BA/BS in research statistics experimental psychology cognitive science social science human computer interaction or related discipline
Experience leading large and complex studies including scoping with business leaders study design data collection data analysis recommendations and presenting results to senior management
Experience working with stakeholders to understand priorities define the roadmap and to collaborate on studies and actions to improve our customers experience
Demonstrated ability to manage ambiguity and understand complex business problems across business units geographies and product lines to create hypotheses and translate this into analysis requirements and identify meaningful insights
Experience conducting qualitative or mixed methods research endtoend (designing executing analyzing drafting actionable recommendations and presenting up to senior leadership)
Experience using Excel Word data visualization tools (Tableau Quicksight) and statistical tools like SPSS/SAS/R/Q
Possess flexibility and have a track record of delivering results in a fastpaced highly ambiguous work environment
Strong communicator with excellent verbal and written presentation skills
Be a selfstarter and an independent thinker who followups on responsibilities in a timely manner while also being a strong team player
Be a problem solver who always thinks about what to do next
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $117100/year in our lowest geographic market up to $193600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Successful candidates will relentlessly pursue customer insights and understand how to turn them into actionable product marketing or business recommendations. You are analytical and thrive in complex data sets turning them into simple business proposals that excite leadership. Youll draw from past experiences to lead the organization in how to think about different research approaches and will be expected to apply them to a range of research questions. You are a strong collaborator and are expected to build relationships with internal researchers to ensure your studies raise the bar while engaging to positively build our Devices research community. You know how to be spy but can also operate as part of a larger team and business. Youll have proven to be persistent but diplomatic and take challenges head on with a positive playtowin attitude that influences others around you.
This role requires outside the box thinking to find new ways that help us get closer to customers faster. While you will employ traditional methods of product research we have aspirations that will require a different way of thinking. Technically you have deep expertise in design creation management and business use of surveys randomized experiments (including conjoints maxdiff and other choice tasks) and the latest quantitative research tools such as AI. You have a breadth of experience managing brand level product attribute and marketing studies.
About the team
Our homes are an important part of our daily experiences now more than ever. They are where life happens where we grow up where we laugh bond and feel safe and secure. Smart homes help make our lives easier safer and more entertaining. You can be part of the team that delivers that value to our customers and in doing so you can shape the future of the smart home. Join a rapidly growing team filled with opportunity to both deliver on new ideas as well as scale your impact. You will be part of a team that embraces calculated risk taking moves fast to bring value to customers and has fun together while doing so.
3 years of handson experience conducting customer insights or marketing research or strategic management consulting
BA/BS in research statistics experimental psychology cognitive science social science human computer interaction or related discipline
Experience leading large and complex studies including scoping with business leaders study design data collection data analysis recommendations and presenting results to senior management
Experience working with stakeholders to understand priorities define the roadmap and to collaborate on studies and actions to improve our customers experience
Demonstrated ability to manage ambiguity and understand complex business problems across business units geographies and product lines to create hypotheses and translate this into analysis requirements and identify meaningful insights
Experience conducting qualitative or mixed methods research endtoend (designing executing analyzing drafting actionable recommendations and presenting up to senior leadership)
Experience using Excel Word data visualization tools (Tableau Quicksight) and statistical tools like SPSS/SAS/R/Q
Possess flexibility and have a track record of delivering results in a fastpaced highly ambiguous work environment
Strong communicator with excellent verbal and written presentation skills
Be a selfstarter and an independent thinker who followups on responsibilities in a timely manner while also being a strong team player
Be a problem solver who always thinks about what to do next
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $117100/year in our lowest geographic market up to $193600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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