Call Center Service Consultant Bilingual
Call Center Service Consultant Bilingual
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Are you energetic engaging and hardworking Are you interested in selling Are you competitive and selfmotivated Were seeking driven individuals to join our fastpacedt eam as a BDC Call Center Representative for the Service Department.
Benefits
- Fulltime employees are offeredMedical Vision & Dental
- 401K retirement and saving plans are offered to employees after working at the dealership for 6 months or more
- Paid Vacation time selected holiday pay sick pay
Responsibilities
- Adapt in computer database programs (Xtime TIS ADP Spark OnRamp Premier GSM etc.
- Keep log of complete appointment confirmations no shows and first time customers
- Track outbound appointments open recalls Toyota Care any open campaigns and overdue services
- Verify with all websites that customer is up to date on any services they may have
- 85 calls are to be completed by the end of the day (inbound and outbound)
- Call Rater must be at 90 or better
- Be able to follow scripts for phone usage with customers
- Verbal conversations on the phone must be understandable to customer. Must be able to go into detail to explain different situations to customers
- Sitting for long periods of time
- Be able to make frequent trips to service drive when needed for clarification on services for customer
- Able to stay calm under pressure
- Exceptional Communication Skills
- Saturdays you will assist the Service Advisors by greeting and checking out customers
Qualifications
- High School Diploma or GED
- Ability to work independently
- Call center experience is desired
- Experience with customer service
- Needs to be responsible and organized and have good communication skills.
- Willingness to submit to a preemployment drug screen and background check
- Valid Texas Drivers License
- Punctuality is required
- Ability to multitask and perform under pressure
- Ability to work Saturdays
We are an equal opportunity employer. All applicants will be considered for employment without attention to race color religion sex sexual orientation gender identity national origin veteran or disability status. We are committed to providing a safe drugfree work environment. Applicants must be willing to submit to a preemployment background check and drug test. Interested candidates must possess a valid drivers license and have a satisfactory driving record.
Required Experience:
Contract
Employment Type
Full-Time
