OSG Delivers Customer Communication Solutions that Exceed Client Expectations & Meet Consumer Preferences how do we do dedicatedClient Experience Representatives

Output Services Group (OSG) is looking for dedicated Client Experience Representativeswhowill be responsible for monitoring all aspects of assigned projects to exceed client expectations of quality and service within our healthcare team! This position serves as an internal resource to assist in performing daytoday activities and completing projects.

This employee must work to identify and effectively resolve issues while building a strong relationship with other internal teams. Their primary responsibility is to coordinate requests needed from our client facing and programming teams with our Print Center. This includes but is not limited to client testing job setups report monitoring and managing client inventory.

A successful candidate will have the ability to work in a fastpaced shared service model environment where they serve as a key driver of the client experience by delivering firstinclass service and support to our client facing team. The Client Experience Representative must possess a good understanding of assigned accounts how they work best and have the ability to work with them in customized ways that generate an exceptional level of trust mutual respect and an ultimate extension of the client/company relationship.

This position requires the candidate to work in office 4 days a week 1 day remote.

Role Responsibilities

• Work as a liaison between our client facing programming and print center teams.
• Receives data instructions and project specifications and converts them into job instructions for internal technical and operations teams.
• Monitor client custom inventory communicate when replenishments need to be made and work with procurement on reorders.
• Work collaboratively with internal teams on issue resolution
• Acts responsively and with attention to detail when researching and providing information as it pertains to client requests and deliverables. Ensure proper follow through resulting in closure of any outstanding work items and/or incident resolution.
• Adheres to established policies procedures deadlines and quality guidelines; assure the accuracy of work entered identify errors and make corrections as required. Follows procedures and refers nonroutine problems to Manager.
• Must be able to work as an advocate for both the client and the company in delivering all standard/custom printed solutions as it relates to strategy reporting and documenting progress to client requests in a timely manner.
• Proactively identify opportunities for process and profitability improvement.
• Effectively use Salesforce for case management

Qualifications

• High School Diploma or GED
• 3 years experience as a client representative project manager or similar role is preferred
• Excellent written and verbal communication skills regardless of format i.e. phone email text video conferencing inperson)
• Outstanding ability to build strong relationships both internal and external.
• Strong detail orientation for Corrective Action Reports Service Level Agreements and status reports and other critical business correspondence
• Ability to analyze client data and reports for patterns anomalies and quality
• Ability to meet deadlines while balancing multiple client deliverables
• Selfmotivated always curious and consistently eager to learn.
• A strong work ethic selfmotivated accountable and possess a sense of ownership.
• Must possess a passion for teamwork client service and supporting company goals.
• Must maintain confidentiality while working closely with clients regarding all aspects of their campaigns.
• Previous print and mail experience preferred but not required
• Salesforce CRM experience a plus

This position requires the candidate to work in office 4 days a week 1 day remote.

Salary Range: $50000 $60000

Benefits:

• Health Insurance (EPO & HRA options)
• Dental Insurance
• Vision Insurance
• Short & Long Term Disability
• Flexible Spending Accounts
• Life Insurance
• Accident & Critical Illness Insurance
• Company 401(k) Matching Contribution
• Paid Time Off (PTO)
• Employee Assistance Program (EAP)

OSG offers equal employment opportunity and will not discriminate on the bases of race religion color sex (including pregnancy gender identity and sexual orientation) parental status national origin age disability family medical history or genetic information political affiliation military service or other nonmerit based factors.

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