Sales Enablement Manager Onboarding

Were on a mission to provide equitable access to economic opportunity for everyone.

We close critical skill gaps in the workforce through a new kind of apprenticeship that combines work and learning. We begin by recognizing highpotential individuals both inside and outside of a companys current workforce and then we create applied guided and equitable learning programs with measurable impact. Because we believe the world needs a better way to match its potential.

We work with over 1500 leading companies including the likes of Microsoft Citi and Just Eat to help solve their businesscritical problems and weve trained over 16000 professional apprentices in the tech and data skills of the future. This is made possible by our global team who are driven to achieve a mission that matters together.

Join Multiverse and help us set a new course for work.

Overview

Were looking for a Sales Enablement Manager (Onboarding) to lead onboarding strategy delivery and iteration for our fastgrowing Sales and Customer Success teams across EMEA. Youll be responsible for ensuring every new hirefrom BDRs to Account Managers to Sales Leadersramps with clarity confidence and impact.

This role is ideal for someone who is energized by program building obsessed with first impressions and passionate about helping others succeed. Youll work closely with GTM leaders Product Marketing and RevOps to design a seamless rolespecific onboarding experience that accelerates timetoproductivity and sets the tone for longterm success.

Responsibilities

Onboarding Ownership

• Own and continuously evolve onboarding programs across all Sales segments in EMEA (BDRs AEs AMs and Sales Managers)

• Design and deliver modular onboarding paths that balance global consistency with regional and rolespecific needs

• Develop fieldrelevant highimpact content (e.g. playbooks quick starts manager toolkits) to support new hire success

• Partner with hiring managers to ensure every onboarding cohort is wellsupported and goalaligned
  

Program Delivery & Facilitation

• Facilitate or coordinate live sessions for onboarding cohortsincluding product messaging tools process and methodology

• Leverage LMS Notion Gong and async tools to create engaging learning experiences within the flow of work

• Standardize onboarding operating rhythms (kickoffs wrapups feedback loops) for consistent learner experience
  

Manager Enablement

• Equip frontline managers with the tools training and communication flows they need to coach new hires effectively

• Launch manager onboarding guides enablement kits and coaching cadences that reinforce early rep performance

• Act as a trusted partner to sales leadership on team readiness coaching expectations and onboarding success
  

Measurement & Optimization

• Define and track onboarding KPIs including timetofirstdeal earlystage pipeline generation and manager engagement

• Use Gong insights survey data and performance analytics to refine programming and prioritize improvements

• Collaborate with RevOps to build onboarding dashboards and share regular reporting with key stakeholders
  

CrossFunctional Collaboration

• Partner with Product Marketing and Commercial Strategy to integrate new product messaging and process changes into onboarding

• Work with Enablement Ops and Talent teams to deliver a consistent and scalable new hire experience

• Support onboarding planning for largescale moments (e.g. new segment launches hiring spikes GKO onboarding tracks)
  

Success Metrics

Within 36 Months

• Launch revamped onboarding programs for at least two roles or segments (e.g. BDRs AEs)

• Achieve 4.3/5 onboarding satisfaction score in postprogram surveys

• Reduce ramp time to first deal or key milestone by 1520 compared to previous cohort baseline

• Implement manager enablement playbook with 75 adoption across pilot teams

• Deliver onboarding cohort health summaries and insights to GTM leaders monthly

Within 612 Months

• Drive 20 improvement in earlystage pipeline creation or deal progression among new hires

• Launch consistent onboarding paths for Sales Managers and CS segments

• Improve tool adoption (Gong coaching comments LMS completions Guru views) across onboarding cohorts

• Maintain onboarding NPS 8.5 from hiring managers and team leads

• Establish onboarding as a trusted scalable engine for rep success across the EMEA region
  

About You

• 3 years in Enablement Learning & Development or quotacarrying Sales roles in a highgrowth tech environment

• Proven experience designing or managing sales onboarding programs with measurable business impact

• Strong grasp of adult learning principles instructional design and facilitation techniques

• Familiarity with sales methodologies such as Command of the Message MEDDPICC or Challenger

• Excellent project management content development and stakeholder engagement skills

• Fluent in enablement tools and systems (e.g. Gong Salesforce Guru LMS platforms)

• Creative proactive and passionate about helping teams thrive through structured humancentered onboarding

How we hire

Benefits

• Time off 27 days holiday plus 7 additional days off: 1 life event day 2 volunteer days and 4 companywide wellbeing days and 8 bank holidays per year

• Health & Wellness private medical Insurance with Bupa a medical cashback scheme life insurance gym membership & wellness resources through Gympass and access to Spill all in one mental health support

• Hybrid & remote work offering with weekly visits to the London office and the opportunity to work abroad 45 days a year

• Team fun weekly socials company wide events and office snacks!

Our commitment to Diversity Equity and Inclusion

Were an equal opportunities employer. And proud of it. Every applicant and employee is afforded the same opportunities regardless of race colour ancestry religion sex national origin sexual orientation age citizenship marital status disability gender gender identity or expression or veteran status. This will never change. Read our Equality Diversity & Inclusion policy here.

Right to Work

Do you have the right to work in the UK Unfortunately at this time we cannot offer sponsorship for this role and we cannot consider overseas applications.

Safeguarding

All posts in Multiverse involve some degree of responsibility for safeguarding. Successful applicants are required to complete a Disclosure Form from the Disclosure and Barring Service (DBS) for the position. Failure to declare any convictions (that are not subject to DBS filtering) may disqualify a candidate for appointment or result in summary dismissal if the discrepancy comes to light subsequently.