General Manager
General Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
General Manager
Manages and assumes responsibility for all functions of a Papa Johns restaurant to ensure high quality products and customer service are delivered to ensure restaurant profitability. This is accomplished by being a selfsufficient leader making quality decisions and instilling pride and accountability in team members. Other responsibilities include the management of operations including the of all Company policies procedures programs and systems. Ensures compliance with all federal state and local laws and ethical business practices.
Responsibilities
Provide quality products to our customers by building a system of quality with team members which ensures each delivered product meets Papa Johns standards and accurately reflects the customers order. Professionally and promptly respond to all customers concerns or issues. Solicit customer feedback share feedback with team and use feedback to improve restaurant operations and build brand loyalty. Communicate train and promote quality standards to team members by utilizing all available tools including Operations Manual and Team Member Handbook.
Actively recruit customer focused team members maintain adequate staffing levels according to projected sales properly orient and train team members to exceed customer expectations ensure compliance with uniform and appearance standards establish and communicate performance expectations and conduct timely and effective performance reviews. Document performance issues and take appropriate disciplinary action up to and including termination. Effectively coach and develop team members to ensure entire team is quality and customer focused; and build an atmosphere of teamwork energy and fun.
Manage sales goals against budget & prior year by providing prompt and friendly customer service; building check averages through team member training on products and sales . Seek additional sales through traditional and nontraditional methods by executing creative local restaurant marketing and creating a positive presence in the community.
Manage profit goals against budget & prior year; ensure food labor & other controllable costs stay within budget & correct deviations from the budget by accurately utilizing the FOCUS System. Develop & implement appropriate plans to resolve unfavorable trends and enhance profits. Execute administrative and cash management duties. Plan and manage adequate inventory levels using the restaurants computerized inventory system to meet sales demands and minimize loss. Manage companys assets by ensuring the restaurant is clean fully equipped and all equipment operates properly; ensure restaurant meets safety and security standards at all times; oversee preventative maintenance and repairs when necessary.
Key Ingredients
High School diploma or GED required.
ServSafe/Local or State Food Service Certification preferred
Two years restaurant management or supervision experience preferred
Must have a drivers license valid under the laws of the state(s) where the team member works proof of insurance satisfactory vehicle and the ability to drive
Skills: Cash management; planning and organization; effective communication
Required Experience:
Director
Employment Type
Full-Time
