Customer Service Account Associate - Springfield Call Center

At TMobile we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package this is Total Rewards. Employees enjoy multiple wealthbuilding opportunities through our annual stock grant employee stock purchase plan 401(k) and access to free yearround money coaches. Thats how were UNSTOPPABLE for our employees!

Careers Not Jobs

Youll start as an Account Associate collaborating in an onsite highenergy team environment that helps you learn grow and develop leadership skills from day one. With training and a structured rampup period youll be set up for success in your new role. In as little as five months you can take the next step to Expert where you will lead customer experiences with confidence drive resolutions and help shape the future of Uncarrier service.

Better Life Better Pay.

It takes mastery to be part of the TMobile Customer Care team and our compensation reflects that. As an Expert youll start by earning $20.83 per hour with most new Experts earning over $22 per hour through base pay and incentive bonuses. Plus enjoy an annual $3000 stock grant tuition assistance and a suite of financial health and lifestyle benefitsall designed to invest in your career and future growth.

Explore all the benefits of an Account Associate career at also offer qualifying Experts a hybrid work schedule after just 60 days posttraining graduation providing flexibility while ensuring continued development in a teamfocused environment. To qualify Experts must achieve performance and attendance goals.

Responsibilities:

Provide proactive and timely resolutions for customer inquiries and concerns.

Build customer loyalty and create value through thoughtful account management identifying opportunities for additional products services and solutions.

Deliver exceptional customer experiences using provided training tools resources and personal expertise.

Meet department productivity and quality standards.

Complete training requirements to develop new skills expand knowledge and grow within TMobile.

Qualifications:

ONSITE Position

High School Diploma/GED (Required)

Knowledge of Windows (Microsoft Word Excel and PowerPoint preferred)

Ability to work efficiently with multiple applications and computer screens simultaneously.

• At least 18 years of age

• Legally authorized to work in the United States

Travel:

• Travel Required (Yes/No):No

DOT Regulated:

• DOT Regulated Position (Yes/No):No

Safety Sensitive Position (Yes/No):NoTMobile Equal Employment Opportunity

TMobile USA Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age race ethnicity color religion

creed sex sexual orientation gender identity or expression national origin religious affiliation marital status citizenship status veteran status the presence of any physical or mental disability or any other status or characteristic protected by federal state or local law. Discrimination retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Uncarrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process please let us know by emailing or calling. Please note this contact channel is not a means to apply for or inquire about a position and we are unable to respond to nonaccommodation related requests.

All employees at TMobile are guaranteed to earn $20/hour inclusive of base pay and incentives. And since we are ALL owners EVERY employee at TMobile is eligible for an Annual Stock Grant.

At TMobile our benefits exemplify the spirit of One Team Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and parttime employees have access to the same benefits when eligible. We cover all of the bases offering medical dental and vision insurance a flexible spending account 401(k) employee stock grants employee stock purchase plan paid time off and up to 12 paid holidays which total about 4 weeks for new fulltime employees and about 2.5 weeks for new parttime employees annually paid parental and family leave family building benefits backup care enhanced family support childcare subsidy tuition assistance college coaching short and longterm disability voluntary AD&D coverage voluntary accident coverage voluntary life insurance voluntary disability insurance and voluntary longterm care insurance. We dont stop there eligible employees can also receive mobile service & home internet discounts pet insurance and access to commuter and transit programs! To learn about TMobiles amazing benefits check out .

Never stop growing!

As part of the TMobile team you know the Uncarrier doesnt have a corporate ladderits more like a jungle gym of possibilities! We love helping our employees grow in their careers because its that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity youre living our values while investing in your career growthand we applaud it. Youre unstoppable!

TMobile USA Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age race ethnicity color religion creed sex sexual orientation gender identity or expression national origin religious affiliation marital status citizenship status veteran status the presence of any physical or mental disability or any other status or characteristic protected by federal state or local law. Discrimination retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

Talent comes in all forms at the Uncarrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process please let us know by emailing or calling. Please note this contact channel is not a means to apply for or inquire about a position and we are unable to respond to nonaccommodation related requests.