Client Care Representative - HOA
Client Care Representative - HOA
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$ 55000 - 55000
1 Vacancy
Job Description
NOTE: THIS POSITION WILL BE ONSITE
Client Care Representative
Job Type:FullTime 8:30 AM 5:30 PM)
Location:Lake Forest CA
Company Overview
OSG is a global provider of leading customer engagement and payment solutions. We help clients integrate critical customer interactions to optimize working capital and drive profitable business growth. Our solutions aim to connect the entire customer experience by aligning transactional payment and marketing touchpoints for simplified operations and smarter engagement. Plugging into the power of our innovative technology and datadriven insights we curate tailored digitalfirst strategies for a range of industries. The goal: to modernize processes and create frictionless experiences. Our clients benefit from a partnership that values simplicity security and connectivityfor todays environment and tomorrows innovation.
OSG captures the moments of intersection between transactional payment and marketing services to holistically engage customers across platforms. We create more connected customer experiences by simplifying your business processes; transforming your operations; and unifying all communication touchpoints. Our comprehensive solutions embrace the modern consumers lifecycle streamline the payment process reduce costs and improve efficiency.
We are seeking a talented individual for ourClient Care Representative HOArole to join our team to help support and facilitate our growth and expansion of services.
Responsibilities:
- Supportclientsincludingtoptier withdailyrequestsandcomplexprojects.
- Assistwithroutingandassigningincomingticketstovariousdepartmentsfordiagnosis.
- Monitordailyactivitiestoensureclientrequestsincludingmailingsandreports areaccuratelyand ontime.
- WorkclosewithClientCare Supervisor and DirectorClientCare on specialprojectsand corporate initiatives
- Ability to effectively organize and manage multiple priorities
- Strong problemsolving and creative skills and the ability to exercise sound judgment and make resourceful decisions based on accurate and timely analyses.
What You Will Need to be Successful
- College degree or equivalent combination of college/advanced education and 13 years experience in either aclientservices/account specialist position or industry related field.
- Proficiency in Microsoft Office Suite esp. Excel and Word. Experience with SalesForce a plus.
- Excellent written/verbal communication skills and the ability to communicate with both technical and nontechnical personnel.
- Ability to listen clarify and respond clearly to questions
- Excellent people skills and the ability toworkwith a range of people/personalities as a team
- A strongworkethic selfmotivated accountable and possessing a sense of ownership in theirwork
- Well organized and detailoriented
- Possessing a passion for teamworkclientservice and supporting company goals.
Benefits:
- 3 weeks of paid time off annually
- Medical dental vision plans employee assistance program as well as life insurance and LTD plans
- Supplemental life insurance
- Voluntary accident and critical illness insurance respectively
- Flexible Spending Account available
- 401k plan
OSG offers equal employment opportunity and will not discriminate on the bases of race religion color sex (including pregnancy gender identity and sexual orientation) parental status national origin age disability family medical history or genetic information political affiliation military service or other nonmerit based factors.
JOB CODE:
Required Experience:
Unclear Seniority
Employment Type
Full-Time
