Customer Success Manager
Customer Success Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Innovate with purpose
At BILL we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools we help businessesfrom startups to established brandsmake smarter decisions and gain control of their operations. And we dont stop there: were creating the future of financial automation so businesses can spend more time on what matters.
Working here means you become part of a visiondriven team thats ready to tackle challenges and build cuttingedge solutions. We value purpose drive and curiosityand we thrive in a fastpaced everchanging environment. Whether in one of our offices in San Jose CA Draper UT or working remotely BILLders collaborate to deliver real impact for businesses that need more time in their busy weeks.
At BILL we listen learn and leadfostering collaboration and a drive for continuous growth. Were committed to building a diverse and inclusive workplace that values each persons unique skills and experiences. Even if you dont meet every requirement wed love to hear from youyou might be just what were looking for whether in this role or another.
Lets give businesses more time for what matters.
We are looking for a proactive and dedicated Customer Success Manager to join our dynamic Corporate Account Management team. As a pivotal member of our team you will leverage your expertise in business development and customer success to identify expansion opportunities rekindle inactive accounts and generate new leads. This multifaceted role is key to driving revenue growth and achieving our teams monthly quotas.
Make your impact within a rapidly growing Fintech Company
- Responding to outbound customer marketinggenerated leads to setup quality demos and discovery calls for BILL Account Managers
- Perform customer discovery calls provided by S/E Customer Success Managers to analyze customer needs and qualify potential expansion
- Making 50 Outbound phone calls each day
- Conducting daily outreach consisting of outbound phone calls and targeted email campaigns
- Leading multiple expansion prospects simultaneously at various stages of the BILL qualification cycle.
- Develop and maintain an indepth knowledge of BILLs products and services
- Achieving and exceeding weekly/monthly KPI and Performance metrics (Calls Meaningful Connections Opportunities Created Deals Closed etc..
- Ability and willingness to overcome objections and roadblocks be resilient adaptable and effective with communication.
- Manage selfgenerated CTAs to effectively handle the pipeline and ensure smooth operations.
Wed love to chat if you have:
- 23 years of experience in a sales or business development role preferably in a B2B environment.
- 12 years experience in a customer facing account management and/or CSM role highly desirable
- Experience managing sales and postsales pipelines including customer onboarding upselling and customer retention strategies
- Understanding of the sales process and customer relationship management.
- Basic knowledge of finance and accounting
- Strong communication and interpersonal skills.
- Possesses a proactive mindset and the capacity to quickly pivot in response to changing priorities and process adjustments
- Maintains professional phone etiquette and engages customers in meaningful dialogue to ascertain their needs and pain points
- Proficiency with CRM software (e.g. Salesforce) and other sales tools.
- Good organizational and time management skills.
- Ability to work independently and as part of a team.
Visa Sponsorship: Please note that this position is not eligible for visa sponsorship. Applicants must have authorization to work in the United States without requiring visa sponsorship now or in the future.
The On Target Earnings (OTE) range for this role is noted below for our office location in Draper UT. This role is eligible to participate in BILLs sales incentive and equity plans. Our ranges for each role and job level are based on a variety of factors including candidate experience expertise and geographic location and may vary from the amounts listed above. The role is also eligible for a competitive benefits package that includes: medical dental vision life and disability insurance 401(k) retirement plan flexible spending & health savings account paid holidays paid time off and other company benefits.
Whats in it for you
Redefining how businesses automate their work is a fastpaced exciting and fun environment. But we also have benefits and perks to ensure the magic isnt only experienced by our customers but by our employees as well.
Here is a preview of some of the amazing benefits here at BILL:
- 100 paid employee health dental and vision plans (choose HMO PPO or HDHP)
- HSA & FSA accounts
- Life Insurance Long & Shortterm disability coverage
- Employee Assistance Program (EAP)
- 11 Observed holidays and wellness days and flexible time off
- Employee Stock Purchase Program with employee discounts
- Wellness & Fitness initiatives
- Employee recognition and referral programs
- And much more
Dont believe us Check out our culture benefits and teams on our career site LinkedIn Life or YouTube pages.
BILL is an Equal Opportunity Employer that values diversity and inclusion. We believe our best ideas come from the unique stories perspectives and experiences of our team members. We welcome people of all backgrounds abilities and identities to bring their authentic selves and contribute to our culture.
We are committed to a transparent inclusive hiring process that reflects our values. If you need accommodations at any stage please contact .
Required Experience:
Manager
Employment Type
Full Time
