Visitor Services Representative

Position: Visitor Services Representative

Reports to: Visitor Services Lead

Direct Reports: 0

Division: Learning & Engagement

FLSA Status: PartTime Hourly NonExempt

Compensation: $24 $25 per hour

Work Hours: 20 hours per week onsite: Thursday 12:00 8:00 pm) Saturday and Sunday 10:30 am 5:00 pm) with the option for occasional additional shifts.

Position Summary

The Frye Art Museum seeks a positive dynamic and adaptable team player to join our Learning & Engagement team as a parttime Visitor Services Representative (the VSR). The VSR is responsible for creating a warm and welcoming customer experience for all museum visitors including firsttime guests members donors and program participants. As a key member of the frontline team the VSR is often the first personvisitors encounter and plays an essential role in setting a positive tone for each visitors museum experience.

The VSR is passionate about hospitality and communitybuilding. The VSR delights guests and supports their needs in the moment while also providing information and promoting museum programs that foster deeper engagement and encourage return visits.

This role actively advances the Fryes commitment to diversity equity accessibility inclusion and belonging by helping every visitor feel seen valued and genuinely welcomed.

About the Frye Art Museum

Founded in 1952 the Frye is Seattles only free art museum bringing together art and new ideas within a stunning Olson Sundberg Kundigdesigned building in historic First Hill.

The Frye Art Museum connects Seattle with the art and artists of our time. We collect exhibit program and build community around a wide range of modern and contemporary art with a special focus on amplifying the voices of living artists. Admission to the Frye is always free.

Inspired by the history of our namesakes the spirit of their salon and the global city they called home the Frye Art Museum of today is where Seattle meets artists encounters new ideas experiments with tradition indulges the senses learns through experience gathers in community and feels cherished.

Mission

The Frye Art Museum connects Seattle with the art and artists of our time. We collect exhibit program and build community around a wide range of modern and contemporary art with a special focus on amplifying the voices of living artists.

Vision

Inspired by the history of our namesakes the spirit of their salon and the global city they called home the Frye Art Museum of today is where Seattle:

• Meets Artists.
• Encounters New Ideas.
• Experiments with Tradition.
• Indulges the Senses.
• Learns through Experience.
• Gathers In Community.
• Feels Cherished.

About Learning & Engagement at the Frye

The Frye Art Museums Learning & Engagement team creates dynamic and reciprocal programs that connect artists students teachers and community members. We bring people together to learn through experience connecting art inquiry and wellbeing.

Our programs engage people of all ages through ingallery discussions handson artmaking artist talks panel discussions and interdisciplinary performances. We are committed to advancing accessibility intergenerational exchange and lifelong learning across the museum.

The division encompasses four departments: Creative Aging Inclusive Learning Public Programs and Visitor Services. Together we collaborate across exhibitions and programs to place learning and engagement at the heart of a cohesive visitorcentered experience.

Key Responsibilities

• Welcome engage and orient museum visitors serving as a knowledgeable ambassador by providing information about the museums current and upcoming exhibitions programs policies and amenities including the Museum Store and Caf membership and donations and museum architecture and history.
• Address visitor questions and concerns with courtesy inclusivity and sensitivity in alignment with the Fryes commitment to diversity equity inclusion accessibility and belonging (DEIAB).
• Respond to visitor member and donor inquiries in person by phone and via email; resolve issues independently when appropriate or escalate and coordinate with colleagues in Learning & Engagement or other departments as needed.
• Support the collection of visitor demographic information record audience feedback and assist with audience evaluation initiatives.
• Understand and effectively communicate museum protocols key messages and safety policies coordinating as needed with Learning & Engagement Security Communications and other departments.
• Promote and facilitate patron registrations membership sales renewals upgrades and donations.
• Maintain the visitor services desk in a clean organized and welcoming manner restocking brochures exhibition guides and other materials as needed.
• Participate in museumwide trainings and initiativesto contribute to an inclusive environment for visitors and implement relevant strategies and best practices in daily interactions.
• Perform additional duties as assigned by the Visitor Services Lead to support the overall goals events and activities of Learning & Engagement.

Desired Qualifications Knowledge and Skills

• Demonstrated commitment to diversity equity inclusion accessibility and belonging with a motivation to support access and engage with diverse audiences.
• Interest in and willingness to learn about the museums collection exhibitions and programs; able to represent the museum with professionalism and enthusiasm.
• Ability to work independently while fostering a collaborative team environment.
• Strong organizational time management and problemsolving skills; capable of prioritizing tasks quickly and thoughtfully.
• Demonstrated curiosity creativity and a proactive approach to learning.
• Ability to handle sensitive and confidential information with discretion.
• Proficiency in Microsoft Office Suite and a familiarity with database systems.
• Fluency in English; additional language proficiency is a plus.

Required Education/Experience

• 1 years of customer services experience with a demonstrated ability to make people feel seen respected and warmly welcomed.
• Proven reliability and punctuality in a teamoriented role.
• Strong interpersonal and active listening skills.
• Demonstrated flexibility positivity and ability to remain calm under pressure with a sense of humor focus and friendliness.
• High School diploma or equivalent experience preferred.

Benefits

• Fully subsided ORCA Card benefits provided at no cost to the employee.
• Accrued paid vacation and sick leave based on hours worked beginning after 90 days of employment.
• 20 museum store discount on a wide range of curated merchandise.
• 15 cafe discount.
• Reciprocal museum membership.

How to Apply

Candidates should submit a resume that outlines past experience and a cover letter by April 30 2025. In the cover letter please address the following questions:

• Why are you drawn to work at the Frye Art Museum
• How do you go about creating a warm welcoming experience for customers or guests
• Why is this opportunity relevant and important to you at this moment in your career

We strongly encourage applications from individuals of all backgrounds especially those who bring diverse perspectives that will continue to contribute to the inclusive and equitable culture we are fostering at the Frye Art Museum. We value diversity in all forms and believe that diverse experiences voices and perspectives enrich our work and community.

The position is open until filled. Please do not send emails or make phone calls. Due to the high volume of applications received we can only contact candidates whose skills and backgrounds best fit the needs of the open positions. We will contact you by email or phone if we wish to arrange a phone screen. Onsite interviews for finalists are planned for May 21 and 22 2025. We encourage applicants to hold these dates.

Work Conditions

Work areas are inside in a climatecontrolled environment with light background noise. Work is occasionally performed at other indoor and outdoor event sites. Shift times may vary to meet the museums requirement to staff the facilities at all hours. Work may require weekend hours and extended periods of attendance at museum events.

Physical Activities Required to Perform Essential Functions

• Ability to converse and exchange information for effective communication.
• Remaining in a stationary location standing or sitting and occasionally moving through the museum which is wheelchair accessible.
• Frequently move and transport objects weighing up to 50 pounds. This may require positioning self to move and remove objects from low shelves.
• Regular operation of computer systems and other office equipment such as phones and printers.

As much as possible the Frye Art Museum will accommodate applicants with disabilities to perform essential functions and duties. Please contact the Human Resources Department for additional information.

COVID19 Considerations

Note that all employees are asked to adhere to museum guidance and policy for COVID19 which may change over time.

EEOC Statement

We recognize that a successful candidate will meet many of the requirements in this job description but may only meet some of the qualifications. We encourage applicants to apply if much of this job description describes them.

As part of our commitment to a diverse equitable and inclusive workplace we invest in building teams with various backgrounds identities and experiences. The Frye is an equal opportunity employer. We do not discriminate on the basis of race color creed sex religion age marital or veteran status national origin disability sexual orientation or any other basis prohibited by local state or federal law.