Assistant Front Office Manager
Assistant Front Office Manager
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Salary Not Disclosed
1 Vacancy
Job Description
About Us:
Gurneys Resorts & Seawater Spa is a premier luxury destination offering unparalleled oceanfront experiences in Montauk. Our mission is to create a unique effortlessly elegant experience for our guests.
Job Summary:
The Assistant Front Office Manager supports the Front Office Manager in overseeing the daily operations of the Front Desk Concierge and Guest Services teams. This role ensures smooth and efficient service delivery assisting with training scheduling and handling guest concerns. The Assistant Front Office Manager also plays a key role in managing property systems including OPERA and HotSos to enhance guest experiences and operational efficiency.
Key Responsibilities:
- Support the Front Office Manager in leading and managing the Front Desk Concierge and Guest Services teams.
- Assist with training scheduling and performance management to ensure consistent service standards.
- Oversee daily operations including checkin/checkout room assignments and guest requests.
- Utilize OPERA and HotSos systems to manage room inventory guest profiles and maintenance tasks.
- Address guest inquiries complaints and special requests promptly ensuring high satisfaction levels.
- Coordinate with other departments including Housekeeping and Engineering to provide seamless service.
- Assist in maintaining accurate records of guest preferences special dates and service notes to personalize experiences.
- Step in to cover staff roles during breaks absences or hightraffic periods ensuring smooth operations.
- Monitor payroll adherence to budget guidelines supporting efficient labor cost management.
- Help prepare reports on Front Office performance identifying areas for improvement and suggesting solutions.
- Stay updated on hospitality trends and new technologies to continually improve service delivery.
- Perform other reasonable duties as required by management.
Qualifications:
- Bachelors degree in Hospitality Management or related field preferred.
- 12 years of experience in hotel operations preferably in a luxury setting.
- Strong leadership skills with a focus on team collaboration and guest satisfaction.
- Familiarity with OPERA HotSos and Microsoft Office Suite.
- Excellent communication and problemsolving abilities.
- Ability to work flexible hours including weekends and holidays.
- CPR and First Aid certification are a plus.
Physical Requirements:
- Ability to stand walk and move around the front desk and lobby area for extended periods including during busy checkin and checkout times.
- Occasionally lift and carry items up to 2030 pounds such as guest luggage packages or office supplies.
- Frequent bending reaching and twisting to access files supplies and equipment.
- Manual dexterity to handle or operate office equipment including telephones computers and printers.
- Good vision to read screens documents and small print; good hearing to communicate effectively with guests and team members.
- Ability to speak clearly and effectively to convey information to guests team members and other departments.
Required Experience:
IC
Employment Type
Full-Time
