Rooms Divsion Manager
Rooms Divsion Manager
Posted on :
21-04-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
21-04-2025
Job Description
LOCATION CAPE TOWN
SALARY: MARKET RELATED WITH MEDICAL AID/PROVIDENT FUND
We are seeking an experienced and dynamicROOMS DIVISON MANAGERto lead and elevate the guestfacing operations of a Luxury Hotel in Cape Town.
This senior leadership role is responsible for overseeing all front office functionsincluding Reception Concierge Guest Relations and Reservationsensuring a seamless personalized and memorable guest experience that reflects the hotels standard of luxury.
Responsibilities:
Requirements:
Please email Lauren your applications directly toemailprotected
SALARY: MARKET RELATED WITH MEDICAL AID/PROVIDENT FUND
We are seeking an experienced and dynamicROOMS DIVISON MANAGERto lead and elevate the guestfacing operations of a Luxury Hotel in Cape Town.
This senior leadership role is responsible for overseeing all front office functionsincluding Reception Concierge Guest Relations and Reservationsensuring a seamless personalized and memorable guest experience that reflects the hotels standard of luxury.
Responsibilities:
- Provide strategic direction and leadership to all front office departments ensuring smooth and efficient operations aligned with the hotels service standards.
- Lead mentor and develop a highperforming team fostering a culture of excellence professionalism and service.
- Oversee guest checkins checkouts and all related front desk procedures ensuring a warm and efficient welcome and departure experience.
- Monitor guest satisfaction scores and implement continuous improvement strategies to enhance the overall guest journey.
- Ensure optimal staffing levels scheduling and resource allocation to maintain service quality at all times.
- Collaborate closely with Sales Housekeeping Food & Beverage and Maintenance teams to deliver cohesive guest experiences.
- Handle VIP arrivals special requests and escalated guest concerns with discretion care and problemsolving efficiency.
- Oversee the accurate management of reservations billing and room inventory to maximize occupancy and revenue.
- Ensure full compliance with health and safety regulations data privacy policies and hotel operating procedures.
- Leverage technology and systems (e.g. Opera or similar PMS) to streamline operations and improve guest service delivery.
Requirements:
- Minimum 57 years of progressive front office leadership experience in a luxury hotel environment.
- Proven experience managing large teams and multiple guest service touchpoints.
- Strong understanding of front office systems revenue management and hotel operations.
- Exceptional leadership communication and interpersonal skills.
- Highly organized with excellent attention to detail and a guestcentric mindset.
- Proficient in PMS software (preferably Opera) Microsoft Office Suite and digital guest experience tools.
Please email Lauren your applications directly toemailprotected
LOCATION CAPE TOWN
SALARY: MARKET RELATED WITH MEDICAL AID/PROVIDENT FUND
We are seeking an experienced and dynamicROOMS DIVISON MANAGERto lead and elevate the guestfacing operations of a Luxury Hotel in Cape Town.
This senior leadership role is responsible for overseeing all front office functionsincluding Reception Concierge Guest Relations and Reservationsensuring a seamless personalized and memorable guest experience that reflects the hotels standard of luxury.
Responsibilities:
Requirements:
Please email Lauren your applications directly toemailprotected
SALARY: MARKET RELATED WITH MEDICAL AID/PROVIDENT FUND
We are seeking an experienced and dynamicROOMS DIVISON MANAGERto lead and elevate the guestfacing operations of a Luxury Hotel in Cape Town.
This senior leadership role is responsible for overseeing all front office functionsincluding Reception Concierge Guest Relations and Reservationsensuring a seamless personalized and memorable guest experience that reflects the hotels standard of luxury.
Responsibilities:
- Provide strategic direction and leadership to all front office departments ensuring smooth and efficient operations aligned with the hotels service standards.
- Lead mentor and develop a highperforming team fostering a culture of excellence professionalism and service.
- Oversee guest checkins checkouts and all related front desk procedures ensuring a warm and efficient welcome and departure experience.
- Monitor guest satisfaction scores and implement continuous improvement strategies to enhance the overall guest journey.
- Ensure optimal staffing levels scheduling and resource allocation to maintain service quality at all times.
- Collaborate closely with Sales Housekeeping Food & Beverage and Maintenance teams to deliver cohesive guest experiences.
- Handle VIP arrivals special requests and escalated guest concerns with discretion care and problemsolving efficiency.
- Oversee the accurate management of reservations billing and room inventory to maximize occupancy and revenue.
- Ensure full compliance with health and safety regulations data privacy policies and hotel operating procedures.
- Leverage technology and systems (e.g. Opera or similar PMS) to streamline operations and improve guest service delivery.
Requirements:
- Minimum 57 years of progressive front office leadership experience in a luxury hotel environment.
- Proven experience managing large teams and multiple guest service touchpoints.
- Strong understanding of front office systems revenue management and hotel operations.
- Exceptional leadership communication and interpersonal skills.
- Highly organized with excellent attention to detail and a guestcentric mindset.
- Proficient in PMS software (preferably Opera) Microsoft Office Suite and digital guest experience tools.
Please email Lauren your applications directly toemailprotected
Required Experience:
Manager
Employment Type
Full-Time
Department / Functional Area
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