Clinic Manager RN - Transplant Admin - Full Time 8 Hour Days Exempt Non-Union

The Clinic Nurse Manager holds 24hour accountability for the quality of patient care efficiency of operations and human resources management for area(s) assigned. They will strive to achieve the optimal patient experience in a costeffective manner while applying evidencedbased leadership and practice. The Manager is responsible for the provision of safe patient care in a manner that is consistent with the professional standards and hospital policies. The Manager promotes a positive and professional environment; supervises charge nurses and front line staff; maintains a stable and productive staff; involves staff at all levels in Shared Governance and Magnet Forces; and makes data driven decisions. They will role model performance and behaviors that are consistent with the values of the organization furthering its mission vision and strategic plan.

Manages all clinical operations of the Heart Transplant Mechanical Circulatory Support and Liver Program under the direction of the Transplant Administrator. Responsible for all preliver transplant post liver transplant and living donor transplant management. Responsible for all preheart transplant post heart transplant and LVAD management. Manages clinical responsibilities of transplant including directing the work of clinical supervisors of transplant. Oversees operations of patient care programs. 24/7 oversight responsibilities for the transplant program. Directs nursing practice education and services. Supervises the utilization of resources and the application of new technological developments in patient care. Performs complex and varied administrative and clinical assignments. Serves as a personal contact for physicians staff and outside departments in order to address problems issues or concerns that require attention. Other duties as assigned. Responsible for identifying and pursing new business opportunities developing strategic partnerships and building relationships with key stakeholders. In charge of successfully leading business development initiatives and driving revenue growth within respective organ groups. Attends outreach and implements new events to drive revenue and patient satisfaction. Possesses strong communication skills and strong business acumen that allows for deal negotiation and profitable partnerships. Responsible for program marketing and brand development. Maintains multiple marketing channels through social media platforms such as LinkedIn Instagram and Twitter

Essential Duties:

• Directly or indirectly supervises all subordinate staff. Recruits screens hire orients and trains staff. Evaluates employee performance and provides guidance and feedback to assigned staff. Counsels disciplines and/or terminates employees as required. Trains all clinical staff to ensure compliance with hospital policies. Maintains staff records. Makes recommendations for promotions terminations and salary decisions. Recommends and monitors the professional development of staff. Evaluates employee performance.
• Serves as a personal contact for physicians staff and outside departments in order to address problems issues or concerns that require attention.
• Directs and coordinates patient care programs. Reviews patient care programs to determine effectiveness in meeting established goals for care treatment and/or procedures adherence to departmental and hospital policies and conformance with established patient care standards. Initiates appropriate action to correct or enhance patient care programs. Directs compliance with regulatory and accreditation agency standards and federal and state regulations regarding patient care. Prepares for inspections by agencies.
• Investigates and resolves incidents and complaints or suggestions from physicians patients visitors and staff. Corrects deficiencies if any and prepares documentation or explanation as needed. Records and investigates all incidents/accidents that occur.
• Oversees activities of quality assurance programs for patient care provided by unit.
• Participates in policy formation longrange planning and policy making for the hospital and the department. Develops and implements administrative policies and procedures. Ensures adherence to policies and procedures provides interpretation as needed.
• Develops and implements security related procedures such as office opening and closing routines recognition of duress signals and key controls. Coordinates security activities with University Public Safety Department. Promotes and maintains standards for security conscious awareness and behavior. Maintains knowledge of Universitys crime prevention and suppression programs and services. Ensures dissemination of security related information to staff.
• Participates in monitoring and evaluating the quality and appropriateness of patient care. Contributes objective data regarding performance of other clinical staff members as requested.
• Assesses staff education needs and oversees development of education programs. Promotes staff participation in educational opportunities and activities.
• Administers use of facilities equipment and space as well as maintenance and repair of existing facilities and equipment.
• Communicates information assignments priorities and special requests to staff. Manages workload of staff. Monitors status of pending items and followups as needed.
• Performs other duties as assigned.

Required Qualifications:

• Req Bachelors degree in Nursing

• Req 5 years Experience in managing clinical operations in a healthcare setting.

• Req Excellent people management skills
• Req Ability to motivate and challenge staff
• Req Good decision making skills
• Req High frustration and ambiguity tolerance
• Req Ability to bridge the gap between administrative demands and clinical needs
• Req High skill and experience in process improvement.

Preferred Qualifications:

• Pref Masters degree in Nursing or in progress (strongly preferred) * Masters Degree in Nursing may be in lieuof Bachelors Degree in Nursing
• Pref 1 year Experience in Transplant
• Pref 2 years Experience in acute or ambulatory setting preferred.

Required Licenses/Certifications:

• Req Registered Nurse RN (CA Board of Registered Nursing) Valid California License.
• Req Basic Life Support (BLS) Healthcare Provider from American Heart Association

Req Fire Life Safety Training (LA City) If no card upon hire one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)

USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance and with due consideration for patient and student safety. Please refer to theBackground Screening Policy Appendix Dfor specific employment screen implications for the position for which you are applying.

We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone ator by email at. Inquiries will be treated as confidential to the extent permitted by law.

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