Server
Server
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Salary Not Disclosed
1 Vacancy
Job Description
Who We Are
Common House is a modern social club with locations in Richmond VA Charlottesville VA Chattanooga TN and New Orleans LA. More than a membership the Houses provide inclusive spaces to dine work and discover through daily programming unique amenities and connection opportunities with other members.
Position Summary: Common House servers are ambassadors of the club directing any and all resources to members and guests. They are responsible for the of food and beverage service and accepting payments for restaurant offerings. They also create and maintain a warm and welcoming space by giving personalized service and keeping the club clean.
Fulltime and Parttime positions available!
Core Competencies:
Dining room and event service consistency organization communication hospitality
Responsibilities
- Member & Guest Experience
- Providing exemplary customer service in line with company standards to all members and guests at the club
- Greets guests within a minute of arrival
- Observe and communicate with guests and assess their needs
- Escort the guests to their destinations (table bathroom exit etc.; always allow a guest to pass first never cross their path or point to a destination
- Act in a manner that professionally represents the values of the club
- Accurately maintain checks for members and guests
- Accept payment for food and beverage offerings
- Update member and guest information in pos and pms
- Service Area Preparation and Cleanliness
- Proper stocking mise en place to meet forecasted volumes of service before during and after service
- Work in a clean and efficient manner that meets health and sanitation requirements
- Ensure cleanliness of service areas in storage areas and in guest service areas
- Complete daily sidework
- Knowledge
- Maintain solid knowledge of steps of service and related protocols
- Maintain proficiency in beverage offerings and all unavailable menu 86d) items
- Keep up to date with food menu descriptions allergens and local purveyors
- Participate in scheduled service trainings to further develop knowledge and enhance ability to upsell
- Comply with all ABC laws and regulations and enforce these regulations with service team
- Knowledge of club layout storage areas including table and position numbers
- Knowledge of goings on and club amenities
- Communication
- Communicate any daily beverage changes par levels or temporarily unavailable 86d) items with managers and service staff
- Additional Duties:
- Prepare coffee tea and other beverage offerings for members and guests consistently and with strict accordance to club recipes and standards
- Attend daily preservice meetings
- Attend the training sessions and read training notes to improve your knowledge
- Prepare any part of the club for a special event this may include carrying chairs tables decorations materials and similar duties
- Never leave the floor without the authorization of your manager
- Work varied shifts including weekends and holidays
- Be fully conversant with every aspect of the Clubs emergency procedures
- Be fully conversant with all the Clubs policies as detailed within the employee handbook
- Use all chemicals in accordance with OSHA regulations and CH requirements
- To be aware of and ensure constant compliance with all necessary operational policies including:
- Health and Safety
- Food Hygiene
- Maintenance
- Emergency Procedures
- Liquor License Requirements
Education & Experience:
- Prior service experience preferred
Skills and Abilities:
- Excellent communication skills
- Excellent customer service skills
- Proficient multitasking
- Ability to recall and memorize menu items
- Ability to work well in a highpaced and at times stressful environment
- Ability to communicate in English both orally and in writing with guests and employees some of whom will require high levels of patience tact and diplomacy to defuse anger and to collect accurate information and to resolve problems
- Must have physical ability to access all areas of the facility withstand prolonged standing stretching bending kneeling lifting and carrying items work indoors being exposed to hot/cold surfaces steam wet floors and sharp knives is required and withstand environmental factors include noise dust cigarette smoke (if applicable) etc. . .
- Professional appearance and demeanor
In exchange for talented skills and contributions Common House offers all employees a dynamic work environment fun coworkers and a competitive salary package. Additionally we also offer our team members a comprehensive benefits package including:
- Diverse and inclusive colleagues
- Generous Health Dental Vision
- Sick Leave
- 401k Option
- Monthly membership at Common House
- 50 employee discount on food and nonalcoholic purchases
Physical Requirements:
- Prolonged periods of time walking standing and on ones feet. Must be able to carry 15 pounds repetitively.
Common House is an equal opportunity workplace. As such we are committed to creating an inclusive environment and welcome applications from all genders races religions sexual orientations and ages as well as parents military service members people living with disabilities and any other groups that could bring diverse perspectives to our business.
Employment Type
Full-Time
