Client Experience Specialist
Client Experience Specialist
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Job Description
About the Role:
We are seeking a highly skilled Client Experience Specialist to join our team. The ideal candidate will have a proven track record in optimizing process efficiencies and leveraging systems and portals to drive sales success. This role requires expertise in Microsoft Dynamics CRM and SharePoint along with experience in HubSpot.
As a Client Experience Specialist you will be responsible for supporting workflows enhancing productivity and ensuring seamless of tasks supporting our sales team. This position will be handson providing support in order processing and quoting and working with both internal and external stakeholders. You will work closely with crossfunctional teams including our Business Analyst Team Services Delivery Finance and Business Operations to identify areas for improvement and implement effective solutions.
About Us:
We are proud to be recognized as a top employer for multiple years in a row we currently hold the distinctions of Canadas Top Small and Medium Employers 2025 Greater Torontos Top Employers 2025 and are Certified Great Place to Work.
At ISA Cybersecurity our mission is to help clients achieve their privacy and security goals and to be proactive in the fight against security threats. ISA is Canadas leading cybersecurityfocused company with three decades of experience delivering cybersecurity services and people you can trust. We provide our clients with comprehensive counsel on complex evolving and multifaceted issues related to cybersecurity and breach incident response.
ISA Cybersecurity also offers a worldclass 24/7 by 365 SOC 2 Type II certified CIOC (cybersecurity intelligence operations center) giving our clients deeper insights and earlier warnings about coordinated cyberattacks. ISA strategically partners with many of the most respected security technology firms in the world. Through these relationships our clients can gain access to a broad portfolio of industryleading cyber solutions best suited to protect their corporate assets and customer data.
In todays volatile world of digital threats we help Canadian companies to better understand their current security posture and how to mitigate risks.
Responsibilities:
Support CEM to work closely with Sales reps with daytoday customer service needs.
Efficient turnaround times for Statements of Work Product and Service Orders and change requests
Optimize process efficiencies and utilize Microsoft Dynamics CRM and SharePoint to enhance sales operations.
Develop strong relationships with manufacturers and relevant distribution contacts to maintain efficient turnaround times
Preprocess product (solution) orders to ensure all details on Customer purchase order service order and invoicing are accurate
Ensure the timely and successful delivery of our quotes proposals SOWs and solutions according to customer needs and objectives
Excellent customer service skills and the ability to create positive customer experiences
Work directly with Client Executives on deal registration order entry and quoting
Assist with challenging client requests or issue escalations as needed
Build and maintain strong relationships with internal and external stakeholders
Confident communication skills able to convey information effectively.
Engage with Client Executives in ongoing projects and campaigns.
Build relationships with ISAs technology partners and their respective sales personnel to build a pipeline of qualified opportunities for potential collaboration.
Qualifications:
35 years in supporting sales operations within a services organization direct experience in cybersecurity or software resale preferred
Strong aptitude for systems and processes(familiarity with Business Central Microsoft Dynamics CRM SharePoint Concur Experlogix and PowerBI would be an asset)
Excellent customer service skills with the ability to interact directly with clients and support renewals
Ability to manage expectations and confidently communicate with senior level stakeholders
Passionate about cybersecurity and the ISAs mission to keep clients safe from cyber threats
Why Join Us
At ISA Cybersecurity we lead with our Why. Our Why is to make people feel safe. This not only applies to the result of services that we provide to our clients but how people feel when interacting with us. Whether youre an employee of ISA or a client we want you to feel safe and supported. Each one of our team members is expected to uphold this leadership quality and embrace it through consistent demonstration of our core values of Explore Persevere Adapt and Uplift.
We are proud to offer a variety of employee friendly programs that enable our team to perform at their best.
Highlights of our programs and policies include:
Flexible sick and personal days for all employees
Generous health plan with enhanced mental health resources and programs
Professional development opportunities and education reimbursement up to $2000 annually for all employees
Maternity and parental leave topup
Employee referral bonus of $2000
Competitive salaries complemented with RRSP matching and bonus programs
Distance remote working policy
LinkedIn Learning access for all team members
We also place great value on celebrating the contributions of all employees through the following service recognition programs:
Service anniversary recognition and generous fiveyear milestone service awards
Presidents Club recognizing special achievement awards: Team Member of the Year for Sales CIOC and Cyber Services the Rich Uhrich Founders Award that is nominated on by all employees and four Presidents Awards (Risk Taker Lost Without You Money Maker and On the Rise)
Spot rewards providing opportunities for instant peer recognition
Informationsharing and teambuilding initiatives include:
Annual kickoff meeting to communicate our strategic priorities
Informal staff events like pizza lunches or games day
Quarterly town hall meetings
Regular team get togethers and client events
Scheduled employee feedback surveys and goal setting focus groups
Thank you for your interest in joining ISA Cybersecurity. Our team looks forward to reviewing your application. We will be reaching out to you directly if your experience matches our needs.
Accessibility:
ISA Cybersecurity is committed to providing accommodations for applicants with disabilities. If you require specific accommodation because of a disability or medical need please inform ISAs Human Resources team so arrangements can be made for appropriate accommodation to be in place during the recruitment process.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
