Manager SMB Customer Success
Manager SMB Customer Success
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1 Vacancy
Job Description
Innovate with purpose
At BILL we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools we help businessesfrom startups to established brandsmake smarter decisions and gain control of their operations. And we dont stop there: were creating the future of financial automation so businesses can spend more time on what matters.
Working here means you become part of a visiondriven team thats ready to tackle challenges and build cuttingedge solutions. We value purpose drive and curiosityand we thrive in a fastpaced everchanging environment. Whether in one of our offices in San Jose CA Draper UT or working remotely BILLders collaborate to deliver real impact for businesses that need more time in their busy weeks.
At BILL we listen learn and leadfostering collaboration and a drive for continuous growth. Were committed to building a diverse and inclusive workplace that values each persons unique skills and experiences. Even if you dont meet every requirement wed love to hear from youyou might be just what were looking for whether in this role or another.
Lets give businesses more time for what matters.
The Manager of SMB Customer Success will play a pivotal role in ensuring the highest level of customer satisfaction and experience for BILL AP/AR. This position involves leading a team dedicated to serving BILLs SMB AP/AR clients overseeing the delivery of services and implementing strategies to enhance customer success outcomes for customers and the business.
Make your impact within a rapidly growing Fintech Company
- Lead and manage a diverse team of customer success professionals operating in a pooled team structure to serve a large and growing portfolio of SMB clients.
- Develop and implement customer success programs to ensure a seamless and positive experience for all and analyze customer success metrics to identify areas for improvement and implement proactive solutions.
- Manage and oversee the resolution of escalated customer issues ensuring timely and effective solutions.
- Foster a culture of coaching and continuous improvement within the team encouraging professional development and knowledge sharing.
- Maintain an indepth understanding of company products services and policies to provide accurate and comprehensive support.
Wed love to chat if you have:
- Proven experience in customer success sales service delivery or a related leadership skills with the ability to motivate and guide a team towards achieving set objectives.
- Excellent communication and interpersonal skills with a knack for building strong relationships with both customers and team members.
- Analytical mindset with the ability to interpret data and metrics to drive decisionmaking.
- Adaptability and flexibility to manage shifting priorities and challenges in a fastpaced environment.
- Proficiency in relevant software and tools including CRM systems and communication platforms.
Visa Sponsorship: Please note that this position is not eligible for visa sponsorship. Applicants must have authorization to work in the United States without requiring visa sponsorship now or in the future.
The On Target Earnings (OTE) range for this role is noted below for our office location in Draper UT. This role is eligible to participate in BILLs sales incentive and equity plans. Our ranges for each role and job level are based on a variety of factors including candidate experience expertise and geographic location and may vary from the amounts listed above. The role is also eligible for a competitive benefits package that includes: medical dental vision life and disability insurance 401(k) retirement plan flexible spending & health savings account paid holidays paid time off and other company benefits.
Whats in it for you
Redefining how businesses automate their work is a fastpaced exciting and fun environment. But we also have benefits and perks to ensure the magic isnt only experienced by our customers but by our employees as well.
Here is a preview of some of the amazing benefits here at BILL:
- 100 paid employee health dental and vision plans (choose HMO PPO or HDHP)
- HSA & FSA accounts
- Life Insurance Long & Shortterm disability coverage
- Employee Assistance Program (EAP)
- 11 Observed holidays and wellness days and flexible time off
- Employee Stock Purchase Program with employee discounts
- Wellness & Fitness initiatives
- Employee recognition and referral programs
- And much more
Dont believe us Check out our culture benefits and teams on our career site LinkedIn Life or YouTube pages.
BILL is an Equal Opportunity Employer that values diversity and inclusion. We believe our best ideas come from the unique stories perspectives and experiences of our team members. We welcome people of all backgrounds abilities and identities to bring their authentic selves and contribute to our culture.
We are committed to a transparent inclusive hiring process that reflects our values. If you need accommodations at any stage please contact .
Required Experience:
Manager
Employment Type
Full Time
