Night Receptionist
Night Receptionist
Posted on :
21-04-2025
Employer Active
1 Vacancy
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Job Description
Job Purpose & Summary
The main purpose of the Night Receptionist role is to ensure the smooth running of the resort from 9pm to 7am daily. This is a hands on role requiring some general Night Porter duties as well as some Supervisor activities. This is a 40 hour per week role covering 7 days per week on a rota basis. 10 hour shifts.
Key Responsibilities
- Maintain a professional and high quality service oriented environment at all times.
- To provide the highest quality of guest service standard with the aim to exceed expectations at all times whether by operations or administration.
- To predominantly focus and manage front of house our guest requirements and fulfil the necessary administrative duties.
- To ensure the hotel and its guests are safe and secure through the night hours.
- Ensuring that you are visible and accessible and show a presence throughout the hotel interacting with guests and staff alike.
- Act professionally for the hotel dealing with complaints problem solving disturbances special requests and any other issues that may arise.
Key Performance Indicators
Reception Standards
- Arrivals are checked in correctly allocated a room and sent to their room without delay.
- Checkin procedures are strictly adhered to and that the correct address and charge out details are obtained from each guest.
- Reservations are taken correctly and courteously.
- Effective liaison between reservations and front office staff with other departments (e.g. housekeeping).
- Any enquiries messages are dealt with courteously and efficiently.
- All Front of House areas are clean and tidy at all times including back of house.
- On checkout correct processes and procedures are followed.
Food & Beverage Standards
- Ensure all charges are correctly entered on the guests bill and that this is up to date at all times.
- Use checklist to ensure the restaurant is ready for F&B staff by 6am.
- Clearing and setting up conference/ function rooms as per standard.
- Basic food preparation and delivery of room service to guests.
- Assist F&B staff after hours and in line with company policies.
Public Area Cleaning Standards
- Hotel Reception Area floor vacuumed and mopped daily.
- H&F Reception Area stairs and floor are vacuumed and mopped daily.
- Toilets (Hotel reception H&F reception Nicklaus bar toilet urinals and sinks cleaned as per standard dust and polish surface areas floors mopped.
- Nicklaus Bar Hallway vacuumed daily.
- External check outside tables are clean and ashtrays are cleaned out any glasses etc cleaned away. Including all entrance ways hotel reception hotel entrance etc.
Maintenance Standards
- Report any issues regarding the maintenance reporting app.
Security Health & Safety Policy & Procedures
- Compliant in the following resort procedures;
- Conducting and managing evacuations of the whole hotel/ cottages should the alarm sound during the Night.
- Resort walk rounds throughout the night ensuring security and fire safety addressing and/or reporting any issues or shortfalls in standards.
- Report any suspicious persons activities and/or hazardous conditions to the ROM.
- Ensure that company and statutory hygiene standards are maintained in all areas.
- Be fully conversant with all statutory requirements within a food and beverage operation that all licenses including special licences the conditions affecting the issues of a liquor licence are not jeopardised.
- Attend H&S training classes and fire evacuation drills when necessary
Reporting
- Consistency in providing daily weekly and monthly reporting as required.
- Using precise and effective language to communicate the most important KPIs and actions.
- Consistent use of professional language and style of writing.
Communication
- Build and maintain strong working relationships with all levels of staff and stakeholders.
- Work in liaison with resort departments as a team.
Employment Type
Full-Time
Key Skills
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