ORCA ProjectProgram Manager III
ORCA ProjectProgram Manager III
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$ 111238 - 134492
1 Vacancy
Job Description
Summary
Learn how Metro connects you with what matters.
King County Metros ORCA Business Operations (OBO) team is seeking an experienced project/program manager to help streamline team operations and advance ORCA program goals and initiatives.
We are accepting applications from all qualified applicants internal and external. New to ORCA Learn more about the program by visiting the Getting Started page at .
OBO is a small team comprised of project managers and ORCA system experts who partner with internal and external stakeholders to develop and maintain our regional fare payment system so that it is easy to use and responsive to diverse customer needs. The OBO team sits in the Customer Communications & Services section of the Mobility Division in the Metro Transit Department of King County and is the primary liaison to our partners at other ORCA transit agencies. This team is the central point of contact for all King County employees and teams in matters regarding ORCA fare payment including customer and staff support issues regional partner and vendor relationship management program administration and implementation of new system functionality. OBO places a strong emphasis on customer service and their mission is to ensure that ORCA users have a convenient reliable and superior experience with the ORCA system by addressing system problems head on developing resources to help users navigate the system within their given function and prioritizing new system functionality that centers Metros vision and customer needs.
The successful candidate for this position will play a vital role in advancing these efforts by leading special projects facilitating stakeholder engagement supporting the manager with program administration tasks to ensure continuous support for critical functions developing plans policies procedures tools and trainings for a broad range of users and using data to develop reports and analyze operations to encourage continuous improvement for all. They will demonstrate excellent interpersonal and organization skills to track and manage projects involving multiple user groups while accomplishing independent projects simultaneously. The successful candidate will have strong problemsolving and analytical skills and experience using data to make informed decisions.
Job Duties
As the ORCA Project/Program Manager III you will:
Program Management
- Independently lead projects as assigned by the manager including the development of project plans that incorporates scope schedule and deliverables
- Actively participate in identifying prioritizing and designing new system functionality and their outcomes to align with Metros needs and larger program objectives
- Collaborate with internal and external partners to develop functional requirements and deployment strategies for new technology changes
- Coordinate detailed document reviews and testing procedures with subject matter experts
- Lead change management efforts especially in the development and delivery of necessary communications for staff and leadership like announcements presentations briefings reports decision requests and trainings
- Diplomatically facilitate dispute resolution while protecting our partner relationships and King County reputation
Document & Analyze
- Develop complex reports for use by multiple audiences including leadership frontline staff and customers
- Use quantitative and qualitative data to analyze the effects of process and system changes on various lines of business and make recommendations for changes to project scope or direction
- Maintain an internal SharePoint site where staff can easily access resources and support
- Create a wide range of policy procedure informational and reference documentation
- Perform regular audits of various system activity to monitor adherence to policies and identify opportunities for improvement
Team Operations & Support
- Support the OBO manager in core operational functions like meeting facilitation administrative tasks and team lead duties in the managers stead
- Support other OBO members with their projects and elevated issues as needed
- Actively contribute in meetings to foster a culture of collaboration respect and growth
- Assist in hiring activities as needed
- Other duties as assigned
Experience Qualifications Knowledge Skills
We are looking for candidates who meet these minimum qualifications:
- At least 5 years of experience applying basic project management fundamentals
- Superior organizational skills to manage a variety of tasks and projects simultaneously
- Flexibility and the ability to prioritize complex tasks within tight time and budget constraints and to readily change priorities as needed or as directed.
- Demonstrated ability to work collaboratively with a diverse group of stakeholders and successfully develop partnerships negotiate agreements and facilitate consensus
- Excellent verbal and written communication skills to interact professionally with people from all levels of the organization as well as members of the public
- Experience developing and presenting training and informational materials to audiences with varying degrees of understanding
- Experience writing and maintaining policies and procedures
- Ability to gather and present an assortment of data using various software programs and tools in a clear and accessible manner to all audiences
- Strong attention to detail with demonstrated ability to interpret information make meaningful connections between cause and effect predict possible outcomes and make strategic decisions
- A continuous improvement and teamoriented mindset to tactfully identify opportunities for efficiency
- Demonstrated personal integrity reliability and dependability
- Intermediate skills using the Microsoft Suite (Word Excel Outlook PowerPoint SharePoint and OneDrive)
DESIRED SKILLS/EXPERIENCE
The most competitive candidates will also have these skills or experience:
- Understanding of the ORCA fare processing system
- Customer service and/or project management experience in the public sector
- Advanced proficiency in SharePoint administration
- Experience using Power BI Salesforce Visio MS Project and/or other project planning software
- Understanding of software release principles
- Experience leveraging programming languages like DAX SQL C Python etc.
Supplemental Information
APPLICATION PROCESS
If you are interested in pursuing this position please submit an application online at and follow the instructions carefully. Applicants who are unable to apply online should follow the instructions under Application Tips and FAQs at: Forms and Application Materials:
- An online King County application updated with accurate contact information and all relevant work history and experience going back 10 years (or more if necessary). This will serve as your resume so a separate document is not required.
- A cover letterno longer than two pages summarizing why youre interested in this position and how you meet or exceed the qualifications in the job description. You are encouraged to include life experiences that has prepared you for this role. However please do not include any protected class information such as your race gender age religion or other personally identifying details that are not relevant to your qualifications.
- Please attach a copy of a report or presentation you are proud of. You may redact sensitive information if needed. In the supplemental questions describe how it was developed challenges that emerged during its creation and how the information was used to make business decisions.
- Complete all supplemental questions.
All the application materials will be screened for qualifications competitiveness completeness and communication skills. Applications that are not complete or do not include the required materials will not advance in the process. The most competitive candidates may be invited to participate in one or more interviews.
This recruitment will also be used to fill one career service Project/Program Manager III position and establish an eligibility pool to fill future Career Service opportunities in this classification within the Mobility Division. The eligibility pool will be valid for 12 months from the date of posting or until exhausted and may be used at the discretion of the hiring authority.
Work Schedule:
The work week is 40 hours Monday through Friday. Work hours are typically 8:00am5:00pm but can be flexible with approval. As an exempt role under the Fair Labor Standards Act it is not eligible for overtime pay. The employee in this position will be expected to work at King Street Center 201 S Jackson St Seattle) or other King County facility at least one day per week or as otherwise directed by the manager.
Work Location(s):
This is a hybrid position. The main onsite location is King Street Center 201 S. Jackson St. Seattle WA.
Teleworking Requirement:
The work associated with this position is currently being performed in a hybrid fashion including teleworking complemented with onsite work and meetings as needed. Frequency of onsite work will vary based on business and operational needs. Employees must reside in Washington State and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.
King County has a robust collection of tools and resources to support working remotely. Employees will be provided with a County issued laptop and must maintain a home work space with an internet connection where they can reliably perform work and remain available and responsive during scheduled work hours.Union Membership:Protec 17
Classification/Job Code:/243303 Project/Program Manager III
Grade: 63
If you need this announcement in an alternate language or format would like to request accommodation or assistance in the application or assessment process or if you have questions please contact Tracy Bylund at .
Forbes named King County as one of Washington States best employers. Together with leadership and our employees were changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a differenceCome join the teamdedicated to serving one of the nations best places to live work and play.
Guided by our True North we are making King County a welcoming community where every person can thrive. We value diversity inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting support and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply including Native American and people of color immigrants refugees women LGBTQ people living with disabilities and veterans.King County is an Equal Employment Opportunity (EEO) Employer
No person is unlawfully excluded from employment opportunities based on race color religion national origin sex (including gender identity sexual orientation and pregnancy) age genetic information disability veteran status or other protected class. Our EEO policy applies to all employment actions including but not limited to recruitment hiring selection for training promotion transfer demotion layoff termination rates of pay or other forms of compensation.
To Apply
If you are interested in pursuing this position please follow the application instructions carefully. If you need this announcement in an alternate language or format would like to request accommodation or assistance in the application or assessment process or if you have questions please contact the recruiter listed on this job announcement.
Required Experience:
Manager
Employment Type
Full-Time
