Senior User Researcher
Senior User Researcher
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Job Description
Were on a mission to work for everyone.
Were waving goodbye to the complicated and confusing ways of traditional banking.
After starting as a prepaid card our product offering has grown a lot in the last 10 years in the UK. As well aspersonal and business bank accounts we offer joint accounts accounts for 1617 year olds a free kids account and credit cards in the UK with more exciting things to come beyond. Our UK customers can also save invest and combine their pensions with us.
With our hot coral cards and getpaidearly feature combined with financial education on social media and our award winning customer service we have a long history of creating magical moments for our customers!
Were not about selling products we want to solve problems and change lives through Monzo
London or UK RemoteBenefits Hear from the team
Our User Research team..
Were a team of 19 researchers embedded in collectives like Core Banking and Business Banking etc collaborating closely with Product Design Product Management and Engineering teams. Led by Katherine Vaughan our Director of Research. Research at Monzo is embedded into the Design org at Monzo. We are constantly growing and looking for amazing talent to join this highly impactful team.
You can find out more about how our design team thinks and operates by reading our Monzo Design blog. .
Youll play a key role by...
- Moving the business towards demonstrably better customer outcomes in your product area.
- Having a tangible impact on your collective or squads quarterly metrics and commercial outcomes.
- Identifying the biggest opportunities and prioritising your efforts towards them.
- Shaping the most impactful research questions your squads or collective need to answer to move towards customer and company goals.
- Choosing the most effective research method to provide actionable insights in the time available
- Planning and executing projects to a high standard balancing pace quality and breadth to have the most impact.
- Weaving quantitative and qualitative insights together to get as close as possible to the truth whilst being clear on limitations
- Effectively sharing actionable user insights through clear written and verbal communications
- Making use of relationships youve built with peers in other disciplines to increase the impact your work can have
- Forming a robust and reliable point of view and sharing this with crossdiscipline partners.
Wed love to hear from you if
- Youre passionate about making money work for everyone.
- You adapt your processes to changing circumstances and value getting feedback that challenges and improves your direction.
- You make connections between your work and others using this to improve your work as you go
- You lean into challenging conversations always with a focus on making things better.
- Youre autonomous but love working closely with peers in other disciplines.
- For every problem you see youre able to think of multiple ways of addressing an issue and the tradeoffs they present.
- You consistently find opportunities to levelup your peers through mentoring or giving feedback.
- You contribute to your teams culture spot ways to improve processes and proactively make them happen.
- Youve experience attracting and interviewing candidates and as an onboarding buddy for new starters.
Not ticking every box Thats totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo were dedicated to creating a diverse and welcoming team. If youre passionate about this role and keen to learn and grow with us we encourage you to apply even if you dont have everything thats listed just yet. Drop us your application wed love to hear from you!
Whats in it for you
share options.
Well help you relocate to the UK.
We can sponsor your visa.
This role can be based in our London office but were open to distributed working within the UK (with ad hoc meetings in London)
We offer flexible working hours and trust you to work enough hours to do your job well and at times that suit you and your team.
1000 learning budget each year to use on books training courses and conferences.
We will set you up to work from home; all employees are given Macbooks and for fully remote workers we will provide extra support for your workfromhome setup.
Plus lots more! Read our full list of benefits.
The application journey has 3 key steps
- An introduction call with our recruiter Natalie 30 mins)
- A technical research methods task interview with 2 of our Research leadership team 60 minutes)
- 2 x 45 minute interviews as part of the final loop
This process should take around 23 weeks your schedule is really important to us so we promise to be as flexible as possible!
We have some guidelines on using Artificial Intelligence (AI) to ace an application and interview at Monzo. You can read them here.
Youll hear from us throughout the application process but if youve got any questions please reach out to . You can also use this email address to let us know if theres anything we can do to make the process easier for you because of disability neurodiversity or anything else.
Well only close this role once we have enough applications for the next stage. Please submit your application as soon as possible to make sure you dont miss out.
#LINH1
Equal opportunities for everyone
Diversity and inclusion are a priority for us and were making sure we have lots of support for all of our people to grow at Monzo. At Monzo were embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog 2023 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.
Were an equal opportunity employer. All applicants will be considered for employment without attention to age ethnicity religion sex sexual orientation gender identity family or parental status national origin or veteran neurodiversity or disability status.
If you have a preferred name please use it to apply. We dont need full or birth names at application stage
Required Experience:
Senior IC
Employment Type
Full Time
