Assistant Vice President HRO
Assistant Vice President HRO
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Job Description
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125000 people across 30 countries are driven by our innate curiosity entrepreneurial agility and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises including the Fortune Global 500 with our deep business and industry knowledge digital operations services and expertise in data technology and AI.
Inviting applications for the role of Assistant Vice President HRO!
In this role the incumbent will be expected to work on strict deadlines in a business environment. This role may require travelling to onshore sites for Knowledge Transfer or business meetings. We are looking for someone with extensive knowledge and understanding of entire HRO processes with expertise in managing a team and actively collaborate with all clients.
Responsibilities
Lead the overall operational activities and ensure noisefree operations along with strong customer stakeholder management.
Deep domain expertise in HR
Identify implement & oversee process improvements to ensure efficient and accurate data processing.
Partner with multiple stakeholders to ensure all data is efficiently managed in the Workday (or replacement HR system)
Provides strategic business support and implements solutions to enable the business to achieve its talent and growth objectives.
Serve as an escalation point of contact.
Drive regular governance/ monthly/quarterly to connect with retained leads and tower managers with strong partnerships in ensuring the success of the service delivery model.
Lead the overall operational activities of case & query management (Tier 1 & 2 service delivery.
Escalate and handover Tier 3 queries to COE or HRBP
Resolve and research associate queries as required inc. Annual Processes (i.e. annual compensation open enrolment etc.
Case management and case triaging inc. update case status on ServiceNow (or any replacement tool)
Review & audit employee portal content and provide required support to ensure right content is updated on the portal.
Support complex projects including new policies programs systems implementation and other business reorganizations in collaboration with key stakeholders (e.g. IT HRS HRBPs COEs)
Continuously identify and analyze opportunities for process improvement and Client service enhancements ensuring collaboration with internal and external partners
Accountable for ensuring timely quality delivery of own work and processes by supporting Service Levels. Capture and analyze appropriate metrics and data.
Forecast staffing needs and manage team scheduling.
Deep understanding of quality & compliance to local laws & regulations is a must requirement.
Drive regular governance/ quarterly connect with retained leads and tower managers with strong partnership in ensuring success of service delivery model.
Support and drive team productivity and process efficiency.
Acquire basic understating of country HR laws policy regulations processes and data privacy will be added advantage.
Deep understanding of quality & compliance to North/South America local laws & regulations is necessary requirement.
Responsible to manage the demand and supply in the team for the right sizing of the team and ensuring backups in team for all processes to mitigate any service delivery risks.
Responsible to devise the system and compliance controls from HR and Payroll perspective to make the HR processes full proof from any risk of data privacy and security.
Responsible to deploy the quality framework for hire to retire HR services to ensure the accuracy of all deliverables and meet the client threshold of quality.
Responsible to manage HR & Payroll Services for all phases of employee life cycle to achieve the target levels for defined client SLAs and KPIs
Qualifications we seek in you!
Minimum Qualifications / Skills
Any Graduate / Postgraduate
Excellent verbal written presentation and interpersonal skills in English
Relevant experience in talent acquisition and total rewards.
Exposure to Transition of a new HRO process
Should have E2E knowledge with work experience in HRO
HR skillset and experience Intermediate. Knowledge of Workday
Preferred Qualifications/ Skills
Workday
PGDBM / Relevant certification in HR will be preferred.
Experience in Workday & ServiceNow
Green belt/ Lean Six sigma certified would be preferred.
Relevant experience in North America HRO domain
Excellent soft skills to deal with the sensitive employee grievances or relations.
Excellent verbal written presentation and interpersonal skills in English.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation. For more information visit . Follow us on Twitter Facebook LinkedIn and YouTube.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.
Required Experience:
Chief
Employment Type
Full Time
