This is a remote position.
telecallers job involves interacting with customers or potential customers via phone to promote products/services answer inquiries and generate leads or sales. They are essentially the voice of a company acting as customer service representatives or sales representatives. Key responsibilities include outbound calling explaining product benefits persuading customers and maintaining records of interactions.
Key Responsibilities:
Outbound Calling: Making calls to potential customers to promote products or services.
Sales/Lead Generation: Persuading customers to make purchases or schedule appointments or gathering information for sales teams.
Customer Service: Handling inbound calls addressing customer inquiries concerns and complaints.
Record Keeping: Maintaining accurate records of customer interactions in the database.
Followup: Following up with leads and existing customers to ensure satisfaction and potential upselling opportunities.
Sales Targets: Meeting sales targets and contributing to overall team performance.
Product Knowledge: Possessing a strong understanding of the products or services they are promoting.
Communication Skills: Possessing excellent verbal communication persuasion and interpersonal skills