Implementation and Support Consultant
Implementation and Support Consultant
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Job Description
RESPONSIBILITIES
Implementation & Training
- Configure and deploy ERP software to meet client needs.
- Train users to ensure successful adoption of our solutions.
- Assist with data migration system integration and testing.
- Analyze customer workflows and recommend software optimizations.
- Ensure projects stay on schedule and within budget.
Customer Support & Issue Resolution
- Investigate track and resolve software issues for both onpremises and cloudhosted applications.
- Provide timely professional assistance to clients via phone email and chat.
- Escalate complex issues and collaborate with internal teams (Support Development TechOps).
- Document customer issues update knowledge base articles and improve support processes.
Collaboration & Continuous Improvement
- Work with Account Management to identify opportunities for additional solutions and services.
- Support product releases by coordinating with Support TechOps and Development teams.
- Provide documented feedback to R&D on bugs enhancements and client requests use Harris ERP systems and tools.
QUALIFICATIONS & EXPERIENCE
- 2 years of experience in customer support implementation or a similar clientfacing role.
- Strong understanding of ERP software (local government experience preferred).
- Technical proficiency in onpremises and cloudbased applications.
- Experience troubleshooting software and resolving complex functional issues.
- Excellent communication skills with the ability to explain technical concepts to both technical and nontechnical users.
- Selfmotivated detailoriented and able to manage multiple tasks.
- Ability to travel across North America (United States Canada and the Caribbean).
WHAT WILL MAKE YOU STAND OUT
- Experience with CitySuite ERP software or similar solutions.
- Familiarity with TeamSupport ClickUp and Microsoft Teams.
- Experience working in virtual/cloud environments (AWS Azure).
- Familiarity with SQL databases and scripting (e.g. PowerShell Python).
BENEFITS AND WORK HOURS
Harris ERP offers a competitive salary and stock ownership options. We also provide access to corporate health dental and vision plans as well as life insurance disability and AD&D coverage.
While Harris ERP is headquartered in St. Louis we are a remotefriendly employer. Some flexibility in hours is allowed but employees must be available during core work hours. In addition to paid vacation we offer flexible paid personal time.
Required Experience:
Contract
Employment Type
Full-Time
