Technical Writer I
Technical Writer I
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1 Vacancy
Job Description
About the Business
21CS is an international software development company withmajor offices in Boston (MA) Morehead City (NC) Morristown (NJ) Stuttgart (Germany) and Perth (Australia).
We develop and maintain mainframebased software products partnering with leaders in the Z industry to service our global customer network. We provide innovative modern solutions aimed at growing andrevitalizingthe Z platform.
We have a talented team and provide a flexible and fun working environment. We encourage continued development of our team members and as we are a growing company our employees have many different career pathways available to them.
About the role
In this role you will write and review technical documentation to enable users to install and use our software. This content in the form of PDF guides and HTML knowledgebase content addresses the needs of multiple audiences. In this position you will work with stakeholders across the organization to plan for write and peer review effective content.
- Apply useroriented writing concepts to explain complex concepts and processes clearly and effectively.
- Apply style and writing guidelines and contribute to their continued improvement.
- Create understandable accurate clear and concise content by using easily understood terminology.
- Determine the best format (User Guide Help Knowledgebase article etc. to present information to support customer success.
- Work with product management and the documentation manager to help assess customer needs project scope risk and resources to deliver documentation within the committed timeframe.
- Work directly with project stakeholders to achieve agreement that the proposed deliverables satisfy the required business needs.
- Work with contacts at our business partner to meet partner standards and requirements and to publish content.
The above statements are intended only to describe the general nature of the job and should not be construed as an allinclusive list of position responsibilities.
This is a fulltime position.
Benefits and Perks
Great modern office just minutes away from the beautiful beaches of the Crystal Coast and the Outer banks easily accessible and close to a plethora of shopping and dining offer a friendly fun work environment and mentorship by experienced and highly skilled team members.
Required Skills and Experience
- 03 years of relevant experience.
- High level of computer literacy.
- Ability to demonstrate technical writing and editing skills including the ability to explain complex concepts and processes clearly and effectively.
- Ability to organize and present a range of technical material to a variety of audiences.
- Ability to review the work of others and provide feedback.
- Ability to complete assignments and meet deadlines on multiple projects.
- Demonstrated ability to adapt work methods in response to changing priorities.
- Strong interpersonal and communication skills.
- Strong problem determination and resolution skills.
- Ability to acquire new technical skills and understand new technology quickly.
Desired Skills
- Bachelors Degree or equivalent experience.
- Experience with Adobe Experience Manager DITA Oxygen XML Author or similar.
- Experience writing documentation for IBM products.
- Understanding of z/OS systems and software including JCL TSO/ISPF REXX.
- Programming experience.
- Experience using graphics tools to create illustrations.
- Experience working with translators to deliver content in languages other than English.
Please include a cover letter in your application.
Employment Type
Full-Time
