Deputy Customer Relationship Manager
Deputy Customer Relationship Manager
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$ 89700 - 162150
1 Vacancy
Job Description
We are seeking an experienced Deputy Customer Relationship Manager to support a complex IT operations program within the U.S. Department of Justice (DOJ). This onsite role supports daytoday management and oversight of a large team delivering services across network infrastructure cloud platforms application development cybersecurity engineering workstation management data analysis and enterprise architecture. The DPM must be highly organized selfreliant and customerfocused with the ability to manage operations lead documentation efforts and coordinate with government stakeholders in real time.
Responsibilities:
Program Management & Leadership
Serve as the point of contact for all contractor performance and deliverables under the task order with authority to resolve issues manage staff and commit resources as needed.
Work closely with Service Delivery Managers (SDMs) to manage personnel and ensure proper coverage for all IT functions.
Organize direct and coordinate all task order activities ensuring compliance with schedule standards documentation staffing plans and subcontractor management if applicable.
Actively lead performance reviews staffing assessments and corrective actions to maintain delivery excellence.
Ensure all contract obligations are proactively managed for sustained performance throughout the period of performance.
CustomerFacing Engagement & Stakeholder Coordination
Interface regularly with the COR CO and Government Program Manager to provide updates align on goals and resolve any emerging concerns.
Lead or support regular governance and status meetings providing agendas action items and meeting minutes as required.
Coordinate with engineering and operations teams to support smooth transition of solutions into production and implementation of DevOpsaligned practices.
Support the implementation and adoption of enterprisewide capabilities with minimal user disruption ensuring collaboration across engineering development and operations functions.
Documentation & Deliverables
Ensure that all required program documentation is developed maintained and submitted including but not limited to:
Meeting agendas notes and reports
System Engineering Life Cycle (SELC) documentation
AsBuilt drawings and SOPs
Security documents waivers accepted risks ISAs
Use case scenarios concepts of operations and product documentation
All deliverables must be professionally written and presented with a consistent standard of quality that meets government requirements.
Support integrated project teams in planning engineering testing and implementing new solutions led by government engineering leads.
Qualifications:
Education & Experience:
Bachelors degree in Business Information Technology or related field with 8 years of relevant experience. Additional experience may be considered in lieu of a degree.
At least 7 years of experience in program or project management including leadership of large multifunctional IT teams.
Familiarity with federal IT environments and experience in managing programs that include cloud engineering cybersecurity endpoint support app development and enterprise architecture.
Strong understanding of IT operations and DevOps principles within federal program delivery models.
Skills & Competencies:
Excellent communication interpersonal and organizational skills.
Ability to coordinate and lead diverse technical teams in a hightempo environment.
Proficiency in project documentation deliverable tracking and stakeholder communication.
Proficient in Microsoft Office Suite SharePoint and collaborative tools; familiarity with ServiceNow or JIRA a plus.
Additional Requirements:
U.S. citizenship required.
Must be eligible to obtain and maintain a Public Trust clearance.
Onsite work required in Washington D.C.
Minimal travel required (up to 10.
Original Posting:
April 18 2025For U.S. Positions: While subject to change based on business needs Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:
Pay Range $89700.00 $162150.00The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job education experience knowledge skills and abilities as well as internal equity alignment with market data applicable bargaining agreement (if any) or other law.
Required Experience:
Manager
Employment Type
Full-Time
