General Manager
General Manager
Posted on :
20-04-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
20-04-2025
Job Description
Benefits:
- 401(k)
- 401(k) matching
- Bonus based on performance
- Paid time off
At Handyman Connection our General Manager (GM) is responsible for overseeing daily operations recruiting and retaining top talent driving revenue and ensuring longterm business success.
You will be fully responsible for the financial health and growth of the business managing everything from customer satisfaction and service quality to accounts payable/receivable staff recruitment and operational efficiency. This role is ideal for someone who thrives in a leadership position enjoys business development and knows how to optimize a team for maximum performance.
Whether the franchise owner is handson or operating in a semiabsentee model the GM is the goto leader who ensures everything runs smoothly.
We take pride in Delivering on Our Commitments Respecting the Connections Taking Pride in Our Work and Practicing Continuous Improvement. If youre a driven businessminded leader who understands how to manage people processes and profitability we want to hear from you!
Why Join Handyman Connection
- Lead a WellEstablished Business Without the Risk of Ownership Run the business like an owner with the stability of a competitive salary and bonus structure.
- Competitive Base Pay PerformanceBased Incentives Your earning potential grows as the business succeeds.
- Oversee a Talented Team of Office Staff & Craftsmen Youll be responsible for recruiting training and retaining skilled professionals.
- Focus on Financial Growth & Business Profitability Youll be tracking revenue controlling expenses and ensuring financial success.
- Manage Business Operations & Customer Experience Oversee scheduling job completion marketing and sales performance.
- Work Closely with the Franchise Owner Whether handson or semiabsentee the owner will rely on you to execute their vision.
- Build Partnerships with Vendors & Marketing Partners Expand the business through strategic relationships and community engagement.
- Use StateoftheArt Business & Scheduling Software Manage job scheduling financial reporting and team performance tracking efficiently.
What Youll Do as a General Manager:
- Drive Revenue & Business Profitability Monitor P&L statements set sales goals track key performance indicators (KPIs) and optimize margins.
- Recruit Hire & Retain Top Talent Oversee the hiring and performance management of office staff Customer Service Representatives (CSRs) and Craftsmen.
- Oversee Accounts Payable & Accounts Receivable Ensure accurate invoicing timely payments and strong financial management.
- Manage Job Scheduling & Customer Satisfaction Ensure jobs are booked efficiently craftsmen are assigned properly and customers receive toptier service.
- Lead & Develop the Office Team Train and mentor office staff & CSRs to optimize workflow scheduling and customer followups.
- Ensure Quality Work & Compliance with Brand Standards Conduct job site checkins customer followups and warranty resolution as needed.
- Oversee Marketing & Community Engagement Build relationships with local referral sources vendor partners and marketing firms to drive lead generation.
- Step in for the Franchise Owner When Needed Be the face of the business when the owner is unavailable or operating in a semiabsentee capacity.
- Analyze Business Performance & Implement Improvements Review weekly and monthly reports identify operational gaps and make strategic improvements.
- Ensure Compliance with Business & Financial Regulations Maintain proper licensing insurance tax records and OSHA compliance.
What Were Looking for in a General Manager:
- Proven Leadership & Business Management Experience At least 35 years in a GM Operations Manager or Business Management role preferred.
- Strong Financial & Revenue Awareness You understand P&L statements business budgeting and financial forecasting.
- Experience Managing Teams in a ServiceBased Industry Experience inhome services construction trades or franchise businesses is a plus.
- Sales & Customer Service Excellence Ability to oversee outbound calls customer interactions and sales performance tracking.
- Highly Organized & DetailOriented Youre comfortable managing multiple projects tracking finances and keeping everything running smoothly.
- Ability to Develop & Maintain Vendor & Marketing Partnerships You know how to expand business through relationships and strategic alliances.
- Strong DecisionMaking & ProblemSolving Skills Youre confident in handling daytoday business challenges.
- Selfmotivated & Independent Able to lead without constant oversight while executing the franchise owners vision.
- Comfortable Using Business & CRM Software Experience with Microsoft Outlook Excel scheduling software and reporting tools (training provided).
- Valid Drivers License & Reliable Transportation Youll occasionally visit job sites meet with customers and oversee field operations.
Who Thrives Here
- Business Leaders Who Want to Run a Company Without Ownership Risks If you love business operations and leadership but dont want the financial risk of ownership this role is perfect.
- FinanciallyMinded Managers Who Optimize for Profitability If you understand revenue labor costs margins and customer retention strategies youll excel here.
- Experienced Service Industry Leaders If you have managed home services contracting trades or other service businesses this role will feel like second nature.
- Operational Experts Who Love Process Efficiency If you thrive on streamlining business processes and making operations more effective this is a great opportunity.
- SelfStarter Leaders Who Can Work Independently If you can run the daytoday operations without constant owner involvement youre exactly who we need.
Apply Today! Wed love to hear how you can drive Handyman Connections success!
Handyman Connection is an equal opportunity employer committed to building a strong professional and customerdriven team.
Your locally owned Handyman Connection franchise contracts with talented craftsmen like you to deliver quality workmanship and professional service for our customers.
If youre interested in:
- high earnings potential
- a flexible schedule that you control
- using your skills to help improve others lives
Handyman Connection might be a great fit for you.
Homeowners across North America have been calling on Handyman Connection for our professional craftsmanship and great customer experience since 1991. Each Handyman Connection franchise is locally owned and operated backed by the company that helped launch the industry.
Required Experience:
Director
Employment Type
Full-Time
Key Skills
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