Italian-Speaking Customer Service Rep Medical Technology
Italian-Speaking Customer Service Rep Medical Technology
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Job Description
- Are you experienced in delivering exceptional customer service and support in a contact center office or helpdesk environment
- Are you fluent in Italian
- Do you want to join a company with a modern environment and opportunities for career development
ManpowerGroup Greece is seeking to recruit an ItalianSpeaking Customer Service Rep on behalf of its client a global Healthcare Technology leader.
Location: Ampelokipoi Athens
Working Model: Hybrid Model (Fully remote after training period)
MondayFriday10.0018.00
Contract: Permanent
What you will do:
Drive retention of new patients during their onboarding on insulin pump and/or continuous glucose monitoring through dynamic outbound calls at various points of therapy related to product education patient assessments and additional factors.
More specifically:
- Deliver safe and reliable customer service and technical support for Diabetes customers in Italy
- Effectively communicate with customers to resolve issues and answer questions according to department protocols and requirements
- Build positive relationships with patients assisting with goal setting realizing goals identifying and overcoming concerns during therapy
- Ensure support and solutions provided are aligned with Department and Standard Operating Procedures
- Demonstrate empathy patience and resilience while safely assisting customers
- Accurately and consistently document customer interactions in PCRM system
What we are looking for:
- Bachelors degree
- At least 1 year of customer service experience in a contact center office or helpdesk environment
- Fluent in Greek and English
- Fluency in Italian will be highly appreciated
- Ability to build relationships with patients that creates trust and engagement
- Effective multitasking
Compensation package and Benefits:
Competitive compensation package
Ticket Restaurant
Private Health Insurance
Continuous training in an innovative multinational working environment
Recruitment Process:
If youre interested in this role feel free to apply directly. Our consultants will contact the candidates who meet the profiles requirements to arrange an interview.
#Empoweringtalent#WebelieveinTalent#ManpowerGroupGreece
Employment Type
Full-Time
