Account Supervisor
Account Supervisor
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$ 118 - 97300
1 Vacancy
Job Description
The Shipyard is a leading independent agency that builds performancedriven brands audiences cant help but love.
By applying modern mindsets to established models we fuel brand and marketing decisions that are more courageous and more validated.
Our ability to align bold creativity with individual consumer motivations lets us do more than hope for brand love we methodically engineer it throughout the consumer journey. Thats how we activate the synergistic power of brand building and performance marketing.
Engineering Brand Love through the courageous ambitions of our people and our clients.
The agency has significant momentum and were still growing. Come join our team!
SUMMARY
We are looking for a smart experienced and motivated Account Supervisor to join our San Diego team.
The Account Supervisor is responsible for overall agency service and activities on one or more client accounts. They provide strategic input drive tactical planning and supervise the client scope(s) of work and assigned account team while building positive client relationships and fostering trust respect and confidence.
This is a hybrid work from home/office position (inoffice attendance is required on Tuesdays & Thursdays) and the candidate must live near San Diego CA.
At The Shipyard we know that its your unique talents backgrounds and perspectives that make you who you are just like our team who come from various career paths and experiences. We believe we cant be truly diverse without you bringing your most authentic self to the agency.
Studies show that people from marginalized communities may not always apply for positions if they dont meet every single requirement in a job posting. At The Shipyard we encourage you to apply even if you dont meet all the requirements. We believe that your passion for what we stand for our values and purpose is just as important as meeting every checkbox.
WHAT YOULL DO
You will activate develop implement and measure client bodies of work while being an integral contributor to the success of each clients business.
Business Leadership
- Be immersed in the clients business and continually cultivate category knowledge
- Serve as a thought leader on the clients business and category working in partnership with Account Director and strategy team to apply ongoing diagnostics (e.g. track and apply trends competitive etc. and deliver fresh fodder for ideas and agency points of view
- Collaborate with Account Director on annual account planning for assigned account(s)
- Contribute to annual/biannual client business reviews for assigned account(s) to continually align core team(s) preempt issues and advance new thinking
- Build strategic ambidexterity: delivering today and leading tomorrow align strategic efforts across all departments and groups to provide the client with a cohesive and measurably successful program of work today while simultaneously leading tomorrow
- Support Account Director with onboarding new team members to client business for assigned account(s)
- Provide Account Director with regular business health updates
- Campaign reporting: work with internal teams to provide campaign insights & optimizations
Financial Management
- Support Account Director on all aspects of financial management including development of annual scopes of work and compensation proposals contract amendments client financials annual client revenue forecasting and client margins/profitability
- Responsible for client billing and budget supervision ensuring timely and accurate client financial deliverables
- Provide weekly client revenue forecast updates to Finance team
- Partner with Account Director to actively identify white space opportunities for organic growth
- Identify scope creep & escalate to Account Director
Relationship Management
- Be immersed in the clients brand(s) business goals opportunities and challenges in order to serve as an indispensable extension of the clients team
- Develop and nurture trusted advisor relationships externally with the client team including key decision makers directors and managers and internally with the agency team across disciplines/departments
- Be a role model on what it means to be a positive proactive and productive member of the Account Management team
- Provide mentorship and guidance to Account Management direct reports helping to develop their client savvy problemsolving and leadership skills
- Contribute to a culture of ownership and accountability
CrossFunctional Scope of Work Facilitation
- Collaborate crossfunctionally across agency disciplines/departments to develop innovative solutions and comprehensive strategic communications plans for clients
- Develop and/or support development of comprehensive but concise client input media and briefing documents collaborating with and securing buyin from respective agency team members
- Partner with Project Management team to ensure the clients program of work is being developed in accordance with the vision set out in the plan and is on time and on budget
- Lead client presentations to ensure the work is presented strategically and in the best light; be prepared with the agencys recommendation or POV
- Complete agency administrative activity including time recording goals progress peer feedback and performance reviews in a timely manner
WHAT YOULL BRING
Experience
- 68 years of senior Account Management experience including supervising/directing teams
- Proven success in nurturing and growing client relationships
- Proven ability to deliver solutions that grow client business and in turn grow the agencys business
- Demonstrated ability to take initiative make independent decisions and proactively prioritize
- Training in creating SOWs proposals and project briefs that drive exceptional outputs and performance
Skills
- Strategic thinker with proficiency in digital marketing concepts
- Ability to communicate present and influence credibly and effectively at all levels of a clients organization including executive and Clevel
- Strong attention to detail and accuracy
- Excellent listening and negotiation skills
- Ability to inspire people and work effectively proactively and collaboratively within a crossfunctional team setting
- Capacity to multitask and transition quickly and effectively between clients and projects
- Approachable flexible and adaptable to change
Characteristics
- An innate curiosity for innovating problemsolving and connecting the dots
- An interest in contributing to process evolutions and internal foundationbuilding
- A passion for data analytics and strategic insights to drive marketing decisions
- Proactive mindset and interest in providing clients with solutions to challenges they havent properly identified yet
- Willingness to travel as needed
WHAT YOULL GET
- The overall target range of base compensation for this role is $97300 $11800. Compensation offered will be determined by additional factors such as location and experience.
- Open PTO
- 40 hours of paid sick time (annually)
- Flexible work hours and remote work
- Paid holidays holiday closure between Christmas Eve and New Years Day
- Companypaid medical dental and vision insurance
- Life insurance and disability benefits
- 401k program with employer matching
- 6 weeks paid parental leave
- Employee bonus referrals
- Dogfriendly offices
- Companyprovided snacks and beverages (yes beer/wine included)
- and lots more!
Requirements
- Must be authorized to work in the U.S. without the need for visa sponsorship.
Required Experience:
Manager
Employment Type
Full-Time
