Ops Specialist
Ops Specialist
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$ 125 - 155
1 Vacancy
Job Description
Position Summary
This position is responsible for being a technical and customer satisfaction resource for Renewable EPC Customers the TSMs and other support departments (Ops Sales etc.. Position will be available to interface directly with customers to ensure project satisfaction and answer technical and nontechnical questions for Customers support departments and/or provides training and technical support for TSMs.
Position will be responsible for assisting with project management for large projects as assigned by the GM/PM and complete other projects as assigned
Job Responsibilities
- Participate in Customer meetings as the technical expert for future current and past jobs. Visit customer sites at project kickoff to ensure successful project start.
- Interface regularly with customer to ensure project satisfaction.
- Work closely TSMs PMs and GM to communicate issues and solutions to customer needs.
- Assist with justifying and ensuring customer acceptance of change orders.
- Assist with enhancing growth through customer satisfaction.
- Develop and maintain a basic switching training program that encompasses training on safety regulatory guidelines for Technicians to be used throughout the country. Create other training programs or SOPs for technicians or Customers as business need dictates.
- Schedules and coordinates training for identified Technicians. Provides the proper followup.
- Monitor training status for Technicians and advise TSM of training program for each Technician.
- Visits sites to evaluate technics used for safety practices. Provides OTJ as appropriate and provides a score card for site visit.
- Complete train the trainer courses for applicable needs and disseminates training programs as business need dictates.
- Incorporate data and assessments to measure the success of training course(s) and materials. Collates and analyzes course feedback; uses data to make program improvements and adjustments.
- Creates and maintains his or her training and travel schedule.
- Able to travel in state and out of town and travel with little notice as needed.
- Responsible for running large projects as a PM when assigned. Assist project team to determine priorities of multiple sites to achieve progress deadlines.
- Monitor advise and oversee all switching Equipment including but not limited to Test equipment Trucks Trailers Tools.
- Review create and update work procedures best practices SOPs.
- Participate in Customer meetings for future current and past jobs.
- Other duties as assigned.
Required Experience and Qualifications:
- Bachelors degree in related field or equivalent experience and 8 years of experience.
- Related field work in industry.
- Critical thinking problem solving and desire to learn.
- Must be able to work independently.
- Passion for learning and teaching others. Customer Focus
- Intermediate skill level with PowerPoint Word Microsoft Excel.
- Strong organizational skills.
- Strong written and verbal communication skills. Must be able to communicate effectively with both. technical and nontechnical personnel.
- Must be able to adjust to changes in workflow prioritize as needed and meet deadlines.
- Demonstrated strong sense of urgency and ownership of process.
- Must demonstrate a team player mindset.
Who we are!
RESA Power is a dynamic people first organization that prides itself on being the employer of choice in its industry! RESA is fortunate to have an extraordinarily talented group of people who take pride in everything they do! RESA Power has locations throughout the United States & Canada. We are a trusted service provider committed to ensuring the safety performance and compliance of electrical distribution systems. With a track record of longterm partnerships and excellence in customer experience for nearly a decade!
Our Mission
Ensure reliable and safe missioncritical power across our customers electrical infrastructure lifecycle.
Our Vision
To be the premier firstchoice trusted provider in the US and Canada for critical power services and products by delivering the best customer and employee experience in the industry.
Core Cultural Competencies
We do it right
- We pride ourselves on our integrity and expertise. We dont cut corners.
- You perform job responsibilities safely efficiently and thoroughly all day every day.
- You conduct yourself professionally ethically and honestly.
- You display sound judgment and decisionmaking skills. You avoid choosing courses of action that assume unreasonable risk to yourself or the Company.
- You are on time and preplan time off.
- You produce a quality product.
We are customer driven
- Our number one concern is our customer and our longterm relationships with them prove our dedication.
- You approach job responsibilities with enthusiasm professionalism and in a customer focused manner.
- You promote goodwill by handling all contacts (example: coworkers management vendors customers etc. with respect courtesy cooperation attentiveness and follow instructions from management.
We focus on growth
- We are dedicated to growing the company and our employees.
- You understand and apply your knowledge of techniques policy procedures equipment and skills involved in the job.
- You seek out new assignments and assume additional duties.
- You seek to expand your abilities (certifications continuing ed OTJ experience etc..
We solve problems
- Every day is different so we need to be innovative decision makers flexible and adaptable.
- You efficiently and thoroughly complete assignments.
- You perform work assignments independently.
- You propose new ideas and find better ways of doing things.
We get it done
- We are efficient reliable and no nonsense. We work hard but we also play hard.
- You follow through on commitments in a timely way.
- You produce easily understandable and accurate reports that meet customer and/or Company expectations.
- You actively listen. You seek advice and help as appropriate.
- You can effectively deliver messages to a variety of individuals (RESA employees vendors customers etc..
We build strong relationships
- Our leaders are servant leaders. We provide you with the support of a wellrun company but the connectedness of a family. We collaborate with each other and our customers.
- You collaborate to create the best solutions for each other and our customers.
- You build strong relationships within the team across RESA departments and locations and with customers and vendors.
Additional Information
Travel: Up to 50
Compensation:Pay rangefor an Ops Specialist range from $125 to $155K depending on experience.
Physical Demands: Lifting to a maximum of 50 lbs. without assistance or use of a lifting aid crawling climbing standing for long periods of time and working in nonideal conditions.
RESA Power is an equal opportunity employer.Qualified applicants will be considered without regard to age race creed color national origin ancestry marital status affectional or sexual orientation gender identity or expression disability nationality sex or veteran status.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
