ClinicPractice Assistant I
ClinicPractice Assistant I
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Job Description
Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a notforprofit we support patient care research teaching and community service striving to provide exceptional care. We believe that highperforming teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Performs both administrative and clinical functions to support smooth and efficient clinical service or practice operations under close to general supervision. Performs basic clerical work and tasks that are repetitive and routine. Administrative duties related to patient visits including scheduling checkin checkout duties. Actual job duties may vary by Department.Essential Functions (Key Roles & Responsibilities)
Perform routine administrative and clerical duties relating to a clinical service or physician practice office.
Make patient appointments and maintain appointment records. Greet and assist patients.
Answer telephones assist callers with routine inquiries and schedule appointments.
File materials in patient folders and print appointment schedules.
Process patient billing forms and scan documents to patient medical record/LMR.
Call for patient medical records and laboratory test results.
Open and distribute mail or faxes. Type forms records schedules memos etc. as directed. May be required to accept copayments.
Handles screens and/or takes messages related to prior authorizations referrals and verify registrations for accuracy.
May monitor patients in waiting room and responds to any needs for information. Assists in patient flow processes.
Performs other duties as assigned Complies with all policies and standards
Qualifications
Education
High School Diploma or Equivalent required
Can this role accept experience in lieu of a degree
No
Licenses and Credentials
Certified Medical Administrative Assistant CMAA Data Conversion Various Issuers preferred
Experience
office experience 01 years required
Knowledge Skills and Abilities
Basic Proficiency with all Office Suite.
Knowledge of office operations and standards and understanding of office procedures including filing copying scanning printing and faxing.
Ability to use phone system and manage more nonroutine phone calls and solve routine issues as appropriate.
Communicating effectively in writing as appropriate for the needs of the audience and Talking to others to convey information effectively.
Understanding written sentences and paragraphs in work related documents to correspond and communicate with others clearly and effectively (including composing/editing email memos and letters) and to take complete and accurate messages.
Managing ones own time and the time of others.
Well organized and good time management skills to manage multiple tasks effectively follow established protocols and work within systems.
Physical Requirements Category:
Office and Administrative Support.
Additional Job Details (if applicable)
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half PeopleFocused half PerformanceFocused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance make hiring decisions identify development needs mobilize employees across our system and establish a strong talent pipeline.
Employment Type
Full-Time
