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Position Overview: The scheduling expeditor is responsible for expediting sales orders delayed due to supply chain constraints ensuring timely resolution of issues to meet customer commitments. This role serves as a key liaison between customer service sales planning procurement and operations to proactively address order delays. Additionally the scheduling expeditor provides estimated completion dates (ETAs) for items in production answers all schedulingrelated inquiries and acts as a backup to the scheduling team.
Responsibilities:
- Monitor and expedite sales orders impacted by supply chain disruptions working crossfunctionally to resolve bottlenecks.
- Communicate order status updates and issue resolutions to sales customer service and other stakeholders.
- Provide ETAs for items in production and ensure timely updates on scheduling changes.
- Answer all schedulingrelated inquiries from internal teams addressing concerns related to production timelines and capacity.
- Identify root causes of order delays and collaborate with supply chain teams to implement corrective actions.
- Support the scheduling team in planning and coordinating production schedules to optimize resource utilization.
- Assist in adjusting schedules based on material availability capacity constraints and priority changes.
- Maintain accurate records of expediting activities scheduling adjustments and production timelines in ERP and other relevant systems.
- Generate reports on order delays expediting efforts and scheduling performance to support continuous improvement initiatives.
- Serve as a backup for planning functions ensuring seamless operations during peak periods or absences.
Qualifications:
- Minimum of 12 years of experience in supply chain or customer servicerelated role
- Strong problemsolving and communication skills to effectively navigate crossfunctional challenges
- Proficiency in ERP systems and Microsoft Office (Excel Outlook Word)
- Ability to work in a fastpaced environment with competing priorities
- Detailoriented with strong organizational skills.
Education Requirements:
- Bachelors degree in supply chain management Business or a related field or equivalent relevant work experience preferred
OTHER INFORMATION
- Type of position Fulltime
- Hours a week: 40 hours
- Direct Reports: None
- Travel: Up to 25
DuBois provides equal employment opportunities to all employees and applicants for employment without regard to race color ancestry national origin gender sexual orientation marital status religion age disability gender identity gender expression genetic information service in the military veteran status or any other protected status in accordance with applicable federal state and/or local law and/or regulation.