Administrator II - Medallia
Administrator II - Medallia
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Job Description
Our team members are at the heart of everything we do. At Cencora we are united in our responsibility to create healthier futures and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
Job Details
Administrator II Medallia
Are you looking to make a difference in a patients life At AmerisourceBergen you will find an innovative and collaborative culture that is patient focused and dedicated to making a difference. As an organization we are united in our responsibility to create healthier futures. Join us and Apply today!
What you will be doing
Do you thrive at the intersection between marketing customer experience (CX) and technology Cencora has a unique opportunity for an Administrator II Medallia. In this role you will be responsible for the daytoday operation of the companys primary CX application Medallia. Under the direction of our Medallia Product Owner you will work closely with the business CX center of excellence and other verticals to build and enhance out our listening capabilities to reach our customers where they want to be heard. This role will also have ties to the UX design teams and will slowly expand into multiple business areas. The candidate must have the ability to work on multiple work steams while maintaining excellent service to our business units. He/she must also be a willing and eager learner as this role will expand and evolve as new software and workflows are brought on board to support the CX function at Cencora.
Duties and Responsibilities:
- Build and Maintain 60
- Create engagement surveys within the Medallia application
- Recommend specific methodologies and report findings to aid in survey development
- Work with researchers to understand business needs and provide 1:1 support
- Support and monitor data collection for active surveys
- Administer user privileges
- Become application SME
- Work to develop holistic customer view through data integration normalization and reporting (customer 360
- Build customer journeys
- Dashboarding 30
- Routinely update clean dedupe and reconcile data
- Use complex formulas and pivot tables to track data
- Create tables and dashboards to compare data across various criteria such as time periods and financial thresholds
- Create data tables for reports and prepare data for presentation
- Create custom Dashboards from requirements list
- Growth 10
- Continuously learn new skills and capabilities by monitoring consumer trends attending workshops mentoring others (or being mentored) in CX methodologies.
- Expand your capabilities and learn new technology stacks like Salesforce PowerBI and Azure.
- Master your craft: Understand the latest trends in the research industry and try to aid our researchers with new capabilities
- Research and track new technologies and areas of interest
Preferred Qualifications:
- Experience in survey design sample selection and use of survey design software such as Medallia.
- Excellent grasp of best practices in data visualization
- Ability to continuously learn new skills and capabilities by monitoring consumer trends attending workshops mentoring others (or being mentored) in UX design methodologies.
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EDUCATIONAL QUALIFICATIONS:
- Minimum 3 years of experience.
- Good understanding of JavaScript or SQL.
- Design engagement surveys in Medallia. Summarize findings for survey improvements. Collaborate to understand business needs.
- Oversee active survey data gathering. Administer user privileges in the application. Gain expertise in Medallia features.
- Integrate data for a comprehensive customer view. Identify key customer touchpoints.
- Create custom dashboards based on requirements
- Bachelors degree in computer science Information Technology or any other related discipline and equivalent related experience.
Preferred Certifications:
- Salesforce Certified Administrator
- Microsoft Certified Systems Administrator (MCSA)
- Microsoft Certified IT Professional
- ITIL ITSM Certifications
SKILLS & KNOWLEDGE:
Behavioral Skills:
- Critical Thinking
- Detail Oriented
- Interpersonal Communication
- Learning Agility
- Problem Solving
- Time Management
Technical Skills:
- Identity & Access Management
- Database Administration
- IT Support like Software & Hardware Installation Troubleshooting
- Software Validation
- Systems Integration
- IT Regulatory Compliance like SOX Compliance
Tools Knowledge:
- Software Configuration Management Tools like Ansible Puppet
- Citrix technologies like XenDesktop XenApp XenServer
- Operating Systems & Servers like Windows Linux Citrix IBM Oracle SQL
- Enterprise Resource Planning (ERP) Systems like Sage ASW SAP
- Software like Case Management System HR Information Systems Kronos(Timekeeping Software) PHS Health and Safety Management System
- Java Frameworks like JDBC Spring ORM Solutions JPA JEE JMS Gradle Object Oriented Design
- Microsoft Office Suite
- Relational Database Management System (RDBMS) Software
- Customer Relationship Management (CRM) Systems like Salesforce Marketing Cloud Sales Cloud
- Internet Protocols like DNS HTTP LDAP SMTP Easy DNS No IP
What Cencora offers
Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.
Full timeAffiliated Companies
Affiliated Companies: CENCORA INDIA TECHNOLOGY SERVICES PRIVATE LIMITEDEqual Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race color religion sex sexual orientation gender identity genetic information national origin age disability veteran status or membership in any other class protected by federal state or local law.
The companys continued success depends on the full and effective utilization of qualified individuals. Therefore harassment is prohibited and all matters related to recruiting training compensation benefits promotions and transfers comply with equal opportunity principles and are nondiscriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment please call 888.692.2272 or email . We will make accommodation determinations on a requestbyrequest basis. Messages and emails regarding anything other than accommodations requests will not be returned
Required Experience:
Unclear Seniority
Employment Type
Full-Time
