Customer Service Sales Specialist
Customer Service Sales Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
HJ Staffing is seeking a Customer Service & Sales Support Specialist to join a fastgrowing laboratory product distribution company in Houston TX! This is an excellent opportunity for a highly organized detailoriented professional with a background in Biology Chemistry or a related Science discipline who thrives in a fastpaced startup environment.
Key Responsibilities:
Customer Engagement & Support
- Respond to inbound inquiries via phone email and online chat from potential and existing customers.
- Assist customers with orders product inquiries complaints and general support.
- Maintain high customer service standards and ensure confidentiality.
Sales & Lead Management
- Meet and exceed weekly monthly and quarterly lead generation and sales goals.
- Enter and manage leads in HubSpot CRM ensuring accurate followup.
- Make outbound calls to potential customers to nurture leads provide quotes and secure orders.
- Collaborate with the sales team to create and review quotes that meet buying requirements and company margin expectations.
Order Processing & Vendor Coordination
- Process customer orders and track shipments ensuring timely delivery.
- Liaise with vendors to confirm stock availability lead times and shipping details.
- Provide customers with realtime tracking and order updates.
Reporting & Documentation
- Keep detailed records of customer interactions contacts and sales activities in HubSpot CRM.
- Conduct costbenefit and needs analyses to align customer needs with company offerings.
- Prepare and submit weekly sales reports to management.
What Were Looking For:
Bachelors degree in Biology Chemistry or a related Life Sciences discipline.
2 years of experience in eCommerce call center customer service or technical support (preferred).
Prior research experience in Genomics Cell Biology Proteomics or Analytical Chemistry is a plus.
Strong verbal and written communication skills.
Proficiency in Microsoft Office (Excel Word PowerPoint) and CRM software (HubSpot preferred).
Ability to multitask prioritize and thrive in a fastpaced work environment.
Exceptional attention to detail and ability to manage multiple projects simultaneously.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
