AssociateJourney IT Support Specialist - Computer Lifecycle Information Technology HYBRID AVAILABLE R0147102
AssociateJourney IT Support Specialist - Computer Lifecycle Information Technology HYBRID AVAILABLE R0147102
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
The University of Nevada Las Vegas (UNLV) appreciates your interest in employment. We ask that you keep in mind the following when completing your application:
- Once you start the application process you cannot save your work. Please ensure you have all required attachment(s) available to complete your application before you begin the process.
- Required attachments are listed below on the posting. Your application will not be considered without the required attachments.
- Please note that applications must be submitted prior to the close of the recruitment.
Once a recruitment has closed applications will no longer be accepted. If you need assistance or have questions regarding the application process please contact Human Resources ator
Job Description
The University of Nevada Las Vegas invites applications for Associate/Journey IT Support Specialist Computer Lifecycle Information Technology (HYBRID AVAILABLE) R0147102.
ROLE of the POSITION
Associate IT Support Specialist Computer Lifecycle
The Computer Lifecycle Service team is responsible for coordinating designing and configuring OITdeployed computers across campus. The Associate IT Support Specialist Computer Lifecycle coordinates the setup and deployment of new hardware for customers. The Associate IT Support Specialist Computer Lifecycle works closely with the Lifecycle Supervisor to ensure methods schedules and procedures meet customer needs.
The Associate IT Support Specialist Computer Lifecycle images and deploys new computers and related peripherals complies with software licensing and migrates customer data during transitions to new hardware. The Associate IT Support Specialist Computer Lifecycle also determines if used hardware is at the end of its lifecycle and should be surplused or reallocated according to established procedures.
A strong commitment to customer service is essential. The Associate IT Support Specialist Computer Lifecycle interacts with faculty and staff to ensure appropriate services are delivered at the highest level of customer satisfaction.
Customer Service Expectations: This position is responsible for maintaining a customerfocused approach in all duties ensuring professional timely and effective interactions with internal and external stakeholders. To provide excellent service the employee will: listen to customers and understand their needs; help customers solve problems; demonstrate an eagerness to help; exhibit a professional disposition; be approachable respectful and teamoriented; take ownership of inquiries and assignments; provide updates for customers; and be familiar with the basic operations of the university in order to understand customer needs better.
Journey IT Support Specialist Computer Lifecycle
The IT Support Specialist Computer Lifecycle at the university is a technical position responsible for comprehensive management of computer deployment and support services. This professional independently prepares and deploys computing equipment creates system images and implements security measures while maintaining accurate inventory records. They demonstrate advanced skills in software management creating deployment packages and scripts for specialized applications while ensuring license compliance. The position requires strong troubleshooting abilities to diagnose and resolve complex technical issues document solutions and maintain technical guidelines. The technician serves as a consultant creating hardware quotes advising on specialized computing requirements and coordinating with vendors during technology refresh cycles.
A strong commitment to customer service is essential. The IT Support Specialist Computer Lifecycle interacts with faculty and staff to ensure appropriate services are delivered at the highest level of customer satisfaction.
Customer Service Expectations: This position is responsible for maintaining a customerfocused approach in all duties ensuring professional timely and effective interactions with internal and external stakeholders. To provide excellent service the employee will: listen to customers and understand their needs; help customers solve problems; demonstrate an eagerness to help; exhibit a professional disposition; be approachable respectful and teamoriented; take ownership of inquiries and assignments; provide updates for customers; and be familiar with the basic operations of the university in order to understand customer needs better.
PROFILE of UNLV INFORMATION TECHNOLOGY
With a focus on excellent customer service UNLV Information Technology (UNLV IT) provides a full range of IT services from leadership and enterprise solutions to training and support for our students faculty and staff.
As a partner in teaching learning research and administration at a TopTier university we are seeking team members who value innovation collaboration and excellence. We believe that every person brings unique experiences and perspectives that strengthen our team and help us serve UNLVs broad community with empathy which is a key to our success.
Applicants seeking a valuesdriven environment that celebrates individuality and that are committed to service are highly encouraged to apply.
FLEXIBLE WORK HYBRID ELIGIBLE 2 days per week)
This position has flexible work scheduling options available including hybrid work arrangements to include up to two 2 days per week based on acceptable performance and organizational needs in alignment with theUNLV Flexible Work PolicyforFlexible Work Arrangements at UNLVsubject to approval.
MINIMUM QUALIFICATIONS
This position requires an earned Bachelors Degree from an accredited college or university as recognized by the United States Department of Education and/or the Council on Higher Education Accreditation (CHEA) along with the following:
Associate IT Support Specialist Computer Lifecycle
Required
A minimum of one 1 year of professional experience with computer setup imaging and deployment. Credentials must be obtained prior to the start of employment.
Preferred
Experience working in a higher education environment is preferred.
CompTIA A Certification or equivalent industrystandard certification is preferred.
The incumbent must have specific skill and knowledge in the following areas:
KNOWLEDGE
Required
Experience in imaging setting up maintaining and troubleshooting computer equipment and applications on a variety of platforms and operating systems is required
Knowledge of imaging processes and solutions
Preferred
Knowledge of Active Directory
Knowledge of Endpoint Security
Knowledge of Desktop Management
SKILLS
Required
Perform webbased telephone and inperson customer support duties including assessing customer needs doing hardware and software analysis troubleshooting and problem resolution
Strong verbal and written communication skills
Organizational skills to enable successful completion of multiple tasks with competing priorities in a timely manner
Identify issues and collaborate with others to find solutions
Preferred
None
ABILITIES
Required
Conduct research to find solutions to technical issues
Keep accurate records
Maintain and update multiple assignments
Ability to define and solve technical problems
Able to complete assigned tasks independently
Able to work with both technical and nontechnical staff including effective communications
Ability and willingness to work both independently and as a service team member
Take responsibility for assigned tasks. Seek clarification and provide updates and insights as needed
Effectively convey ideas and share appropriate information
Actively engage navigate and contribute to discussions among peers in the workgroup vendors customers and other business units
Preferred
None
Journey IT Support Specialist Computer Lifecycle
A minimum of three 3 years of professional experience with computer setup imaging and deployment. Credentials must be obtained prior to the start of employment.
Preferred
Experience working in a higher education environment is preferred.
CompTIA A Certification or equivalent industrystandard certification is preferred.
The incumbent must have specific skill and knowledge in the following areas:
KNOWLEDGE
Required
Advanced knowledge of Windows and macOS operating systems.
Experience with endpoint management systems (e.g. MECM/Intune Jamf).
Understanding of imaging processes and solutions for largescale deployments.
Preferred
Knowledge of scripting and automation tools (e.g. PowerShell Python).
Experience in a higher education environment.
Knowledge of ITIL frameworks and best practices.
Familiarity with Active Directory and group policy management.
SKILLS
Required
Strong problemsolving skills to troubleshoot complex hardware software and network issues.
Ability to develop and maintain standard operating procedures for imaging deployment and data migration.
Excellent organizational skills to manage multiple tasks and competing priorities.
Strong verbal and written communication skills for effective collaboration with team members and stakeholders.
Preferred
Experience with scripting and automation to streamline deployment processes.
Ability to train and mentor junior staff on best practices for computer lifecycle management.
ABILITIES
Required
Ability to work independently and take ownership of assigned tasks.
Ability to identify inefficiencies in processes and propose improvements.
Ability to collaborate with crossfunctional teams to resolve technical issues.
Ability to maintain accurate records and documentation for inventory and deployment processes.
Preferred
Ability to lead small projects and initiatives within the IT support team.
Ability to adapt to new technologies and tools quickly.
COMMITMENT to CAMPUS VALUES
A successful candidate will contribute to a respectful positive work environment. They will use our Campus Values to guide their decisions and actions and demonstrate our Rebel spirit.
SALARY
Salary range for this role is as follows:
Associate: 70400 to 72500
Journey: 76100 to 80700
Unable to offer more than stated salary range.
Comprehensive retirement plan with 100 match 17.5
Flexible work schedule (subject to approval)
Competitive total rewards package including:
Paid time off sick leave and holidays
Excellent health insurance including medical dental and vision
Comprehensive retirement plans and voluntary benefits programs
No state income tax for Nevada Residents
Tuition discounts at Nevada System of Higher Education (NSHE) schools
Tuition discounts for spouses domestic partners and dependents
PERKS
Employee recognition and appreciation programs
UNLV athletics ticket discounts
Statewide employee purchase program discounts
Wellness programming for all UNLV faculty and staff at no cost
A comprehensive onboarding program Rebels: Onboard
Opportunity for career advancements to leadership roles
HOW TO APPLY
Submit a letter of interest a detailed resume listing qualifications and experience and the names addresses and telephone numbers of at least three professional references who may be contacted. References will not be contacted until the search chair notifies you in advance.
Applicants should fully describe their qualifications and experience with specific reference to each of the minimum and preferred qualifications because this is the information on which the initial review of materials will be based.
Although this position will remain open until filled or 100 applications are received review of candidates materials will begin on Thursday May 1 2025.
Materials should be addressed to Search Committee Chair and must be submitted through Workday as we do not accept emailed materials. For assistance with the application process please contact OIT Human Resources ator.
SPECIAL INSTRUCTIONS FOR INTERNAL NSHE CANDIDATES
UNLV employees or employees within the Nevada System of Higher Education (NSHE) MUST use the Find Jobs process within Workday to find and apply for jobs at UNLV and other NSHE Institutions. Once you log into Workday type Find Jobs in the search box which will navigate to the internal job posting site. Locate this specific job posting by typing the job requisition number R0147102 in the search box.
If you complete an application outside of the internal application process your application will be returned and you will have to reapply as an internal applicant which may delay your application.
PROFILE of the UNIVERSITY
Founded in 1957 UNLV is a doctoraldegreegranting institution comprised of approximately 30000 students and more than 3600 faculty and staff. To date UNLV has conferred more than 152000 degrees producing more than 130000 alumni around the world. UNLV is classified by the Carnegie Foundation for the Advancement of Teaching as an R1 research university with very high research activity and is a recipient of the Carnegie Classification for Community university is committed to recruiting and retaining top students and faculty educating the regions diversifying population and workforce driving economic activity through increased research and community partnerships and creating an academic health center for Southern Nevada that includes the launch of a new UNLV School of Medicine. UNLV is located on a 332acre main campus and two satellite campuses in Southern Nevada.
Here at UNLV we have come together and created one of the most affirmative and dynamic academic environments in the country. UNLV sits in the top spot in U.S. News & World Reports annual listing of the nations most diverse universities for undergraduates. The university has ranked in the top ten since the rankings debuted more than a decade ago. We continue to show our commitment to serving our wonderfully diverse population and building the future for Las Vegas and Nevada.
For more information visit us on line at:
EEO/AA STATEMENT
The University of Nevada Las Vegas (UNLV) is committed to providing a place of work and learning free of discrimination on the basis of a persons age 40 or older) disability whether actual or perceived by others (including serviceconnected disabilities) gender (including pregnancy related conditions) military status or military obligations sexual orientation gender identity or expression genetic information national origin race (including hair texture and protected hairstyles such as natural hairstyles afros bantu knots curls braids locks and twists) color or religion (protected classes). Discrimination on the basis of a protected class including unlawful harassment which is a form of discrimination is illegal under federal and state law. Where unlawful discrimination is found to have occurred UNLV will act to stop the unlawful discrimination to prevent its recurrence to remedy its effects and to discipline those responsible. Women minorities and veterans are encouraged to apply.
TITLE IX STATEMENT
The University of Nevada Las Vegas does not discriminate on the basis of sex in any education program or activity that it operates. Nondiscrimination on the basis of sex is mandated by Title IX of the Education Amendments of 1972 20 U.S.C. 1681 et seq. and the corresponding implementation regulations 34 C.F.R. Part 106. The Universitys commitment to nondiscrimination in its education programs and activities extends to applicants for admission and employment. Inquiries concerning the application of these provisions may be referred to: Michelle Sposito J.D. Title IX Coordinator University of Nevada Las Vegas 4505 S. Maryland Parkway Box 451062 Las Vegas NVFrank and Estella Beam Hall (BEH) Room 553 Telephone:; Email: or to The Assistant Secretary of the United States Department of Education U.S. Department of Education Office for Civil Rights 400 Maryland Avenue SW Washington D.C.; Telephone:FAX:; TDD:; Email: ; or to both.
Information pertaining to the Universitys grievance procedures and grievance process including how to report or file a complaint of sex discrimination how to report or file a formal complaint of sexual harassment and how the University will respond can be found online at the Office of Equal Employment & Title IX webpage.
SAFETY AND SECURITY STATEMENT
UNLV is committed to assisting all members of the UNLV community in providing for their own safety and security. The Annual Security Report and Annual Fire Safety Report compliance document is available online.
JOB CATEGORY
Administrative Faculty
YesFullTime Equivalent
100.0Required Attachment(s)
The following attachments are required for consideration:
A letter of interest
A detailed resume listing qualifications and experience
The names addresses and telephone numbers of at least three 3 professional references who may be contacted. References will not be contacted until the search chair notifies you in advance.
Note applicants should fully describe their qualifications and experience with specific reference to each of the minimum and preferred qualifications because this is the information on which the initial review of materials will be based.
Posting Close Date
Note to Applicant
This position may require that a criminal background check be conducted on the candidate(s) selected for hire.
HR will attempt to verify academic credentials upon receipt of hiring documents. If the academic credentials cannot be verifiedHR will notify the faculty member that an official transcript of their highest degree must be submitted within thirty days of the faculty members first day of employment.
References will be contacted at the appropriate phase of the recruitment process.
As part of the hiring process applicants for positions in the Nevada System of Higher Education may be required to demonstrate the ability to perform jobrelated tasks.
For positions that require driving evidence of a valid drivers license will be required at the time of employment and as a condition of continued employment.
All document(s) must be received on or before the closing date of the job announcements (if a closing date is provided).
Recruitments that provide a work scheduleare subject to change based on organizational needs.
Required Experience:
IC
Employment Type
Full-Time
