The Telecom Business Analyst Lead will manage workshop & manage customer requirements. Define functional specifications as well as supporting build & test and directly configuring the DGIT CPQ and Order Management system. You will also provide team and practice leadership to a small team doing the same work.
Key Duties and Responsibilities
Projects vary but typically will have you:
- Dive deep into the world of telecommunications. You will develop a detailed knowledge on markets products sales delivery and operations.
- Solve realworld business problems considering technical financial and operational constraints.
- Work with clients to define end to end user journeys that form part of the solution blueprint.
- Take ownership of business analysis initiatives and ensure work packages are delivered on time to expected quality standards and as per scope as agreed with the Project Manager.
- Take end to end solution blueprints and configure solution workflows and catalogues that implement the design. You will need to consider exception and failure scenarios to create a robust solution.
- Mentor coach and support business analysts to ensure skill growth and highquality deliverables.
- Foster a highperforming BA team through regular engagement and support
- Contribute to our methodology to help us do things faster and better.
Skills and experience
Our ideal candidate will put the analysis into analyst. You should:
- Leverage your exceptional communication skills when working with customers to understand a problem statement.
- Recognize the additional detail and clarity required for a solution design and quickly work to close these gaps.
- Be able to work within the constraints to define a detailed complete and implementable solution. This will breakdown the solution components what each component does and how it does it.
- Summarize your solution proposal including inputs considerations and recommendations concisely and accurately to obtain feedback approvals and move into implementation.
- Be able to manage client expectations through workshop and feedback sessions.
- Proven leadership experience with a track record of leading projects and BA team
- Ability to work independently with minimal supervision while driving initiatives making decisions and resolving challenges
Desirable:
- Hands on experience in coding. For instance when to use global and local variables and the concept of object oriented programming.
- Experience working as a vendor.
- Handson experience with configuration driven systems (Salesforce SAP ServiceNow Siebel etc.
- Experience in the telco and/or billing domains.
Interested but dont think you fit into all this 100 We would still like to hear from you just let us in your cover letter know how your strengths align to our criteria and where we can help you grow.
Location(s):
Australia Remote
Required Experience:
IC